Job Specifications
We make life more comfortable.
Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.
Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.
From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.
Learn more about the history of Leggett: https://leggett.com/history
We, at Leggett & Platt Inc., are searching for an IT Support Specialist II within our Corporate IT team to help support our Hydraulic Cylinders business. Over the last 45 years, PHC has built a reputation as a world-class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets. If you join our team, your work will ensure customers across the world have high-quality products they can use to keep their businesses running.
As an IT Support Specialist II you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break-fix support on IT hardware and software. Your contributions will have a direct impact on the business by creating value for our internal customers that will help preserve the company’s reputation and business. The team you will be working with is technical and collaborative, and values problem-solving and effective communication. This is an on-site position in Beulaville, NC that will be providing IT support to our Wilmington, NC and Wallace, NC locations.
So, what will you be doing as an IT Support Specialist II?
Serve as a local point of contact for end users seeking technical assistance
Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
Provide step-by-step training for end users and document internal procedures
Direct significant, unresolved, or recurring issues to the next level of support personnel
Provide accurate information and technical assistance support on IT products, services, software, and hardware
Log all service interactions and their resolutions
Pass on any feedback or suggestions by end users to the appropriate internal team
Stay current with system information, changes, and updates
Assist the IT team in other duties as deemed necessary
Travel between area facilities to support locations within the region
To Be Successful In This Role, You’ll Need
Bachelor’s degree relevant to the position or equivalent experience
2-5 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
Ability to diagnose and resolve technical issues without direct supervision
Experience with Endpoint Central and ServiceNow a plus
Proficiency in English
Customer-oriented and ability to stay calm under pressure
Strong communication and organizational skills
Must have the ability to adapt quickly
Keen attention to detail, memory of patterns, and interest in problem solving
Ability to lift up to 45 lbs.
What To Do Next
Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. If you require assistance completing an application, please contact our team at careers@leggett.com
Our Values
Our values speak to our shared beliefs, and describe how we approach working together.
Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges,
About the Company
Leggett & Platt (NYSE: LEG) enhances people’s lives worldwide by designing and manufacturing innovative, distinctive products and components for use in bedding, furniture, seating, homes, offices, airplanes, and automobiles. We serve a broad suite of customers, manufacturers, and retailers around the globe. Our mission is to create products that enhance people’s lives, to generate exceptional returns for our shareholders, and to provide sought-after jobs in communities around the world. As a global company, we come from many...
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