Leggett & Platt

www.leggett.com

1 Job

4,510 Employees

About the Company

Leggett & Platt (NYSE: LEG) enhances people’s lives worldwide by designing and manufacturing innovative, distinctive products and components for use in bedding, furniture, seating, homes, offices, airplanes, and automobiles. We serve a broad suite of customers, manufacturers, and retailers around the globe. Our mission is to create products that enhance people’s lives, to generate exceptional returns for our shareholders, and to provide sought-after jobs in communities around the world. As a global company, we come from many backgrounds, but what matters most is how we work together and treat each other. We share four company values that reflect who we are and guide our everyday decisions: • Put People First • Do the Right Thing • Do Great Work Together • Take Ownership and Raise the Bar

Listed Jobs

Company Name: Leggett & Platt
Job Title: IT Support Specialist II
Job Description: Job Title: IT Support Specialist II Role Summary: Provide on‑site and regional IT hardware and software support for end users, acting as the primary contact for troubleshooting, incident resolution, and user training, while ensuring adherence to SLA standards and accurate documentation. Expectations: Deliver timely, customer‑focused service; independently diagnose and resolve technical issues; collaborate with corporate and business‑unit IT teams; maintain up‑to‑date knowledge of systems, applications, and industry best practices. Key Responsibilities: - Serve as local point of contact for end‑user technical assistance. - Receive and respond to Service Desk tickets in accordance with SLA rules. - Provide step‑by‑step training, documentation, and knowledge base updates for end users. - Escalate unresolved or recurring issues to higher‑level support. - Log all service interactions and resolutions. - Gather and forward user feedback to relevant internal teams. - Maintain awareness of system changes, updates, and best practices. - Support additional duties and travel between regional facilities as required. Required Skills: - 2‑5 years of professional IT support experience. - Strong troubleshooting, analytical, and decision‑making abilities. - Proficiency with Microsoft products, networking fundamentals, and office/ manufacturing software. - Familiarity with Endpoint Central and ServiceNow (preferred). - Excellent verbal and written communication, strong organizational skills. - Customer‑oriented, calm under pressure, quick adaptability. - Ability to lift up to 45 lbs. - Proficiency in English. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience.