Skills

Communication Leadership Risk Management Salesforce DevOps Stakeholder Management Sales Customer Service CRM Coaching Architecture Enterprise Architecture Agile

Job Specifications

Fixed Term Contract - 12m

Hybrid Working

Our client, a leading energy business, is seeking a Head of UK Retail IT to join their senior leadership team. Reporting to the VP of IT, this role is pivotal in shaping technology strategy, driving project delivery, and ensuring robust application support across the UK energy retail IT estate. Acting as the principal business partner to VP Sales and VP Operations, you will foster cohesion between business units, deliver cost efficiencies, and lead a high-performing IT team.

Key Responsibilities

Contribute as a core member of the global IT & Change leadership team.
Provide leadership, coaching, and development to your team, embedding company values.
Build strong relationships with senior stakeholders to translate business needs into technology-enabled solutions.
Manage IT demand for the UK energy retail estate and oversee the portfolio of technology change.
Drive delivery of projects to achieve commercial outcomes within agreed time, cost, and quality constraints.
Ensure a cost-effective and sustainable Salesforce application support model.
Act as the domain expert for energy retail technology, staying ahead of industry trends.
Collaborate with Architecture, PMO, and other IT leaders to deliver cohesive programs of change.

Performance Indicators

Positive stakeholder feedback on IT support and delivery.
Delivery of portfolio within time, cost, and quality metrics.
Strong team engagement (eNPS) and SLA performance.
Effective collaboration across IT leadership to achieve cost efficiencies.

Experience & Skills

Bachelor’s degree or equivalent experience.
5+ years delivering technology initiatives in multi-business unit organisations.
Proven experience in energy retail technology strategy, CRM (Salesforce), customer operations, and billing systems.
Strong track record in project delivery, risk management, and vendor engagement.
Knowledge of ITIL, Agile, DevOps, and enterprise architecture best practices.
Excellent communication and stakeholder management skills.
Previous experience leading senior teams and managing performance processes.

Knowledge

Domain expertise in energy retail and customer service.
Familiarity with cloud and on-premises solutions.
Understanding of programme and project delivery methodologies (PMI, Prince2, MSP).

Our Values

Think Customer – Put customers at the heart of everything we do.
One Team. One Future – Collaborate without silos to deliver a sustainable future.
Innovate to Accelerate – Challenge the status quo and drive innovation.
Own It – Take responsibility, act with integrity, and enjoy the journey.

About the Company

Marlin Selection was established to offer personal tailor-made solutions for recruitment within the Financial Services and Commodities industry. We recruit for Investment Banks, Oil Majors, Commodities Trading Houses and Asset Management firms. We specialise on the life cycle of a trade from origination to settlement and typical roles include: Marketing Sales Operations Origination Product Control Trade Control Risk Scheduling Settlements Trading Know more