Job Specifications
Job Description
RBC Hybrid Cloud and Intelligent Operations (HYCIO) is transforming into a product-oriented organization. We are looking for a Senior Manager, Product Delivery to lead end-to-end oversight and governance of complex product delivery within our HYCIO portfolios. This role is crucial for building trust and transparency between product management, engineering, customers and key stakeholders – and emphasizes; product delivery practices, strategic alignment, collaborative team leadership, continuous improvement, execution oversight and portfolio reporting.
The Senior Manager, Product Delivery will leverage their unique technical domain experience along with expertise in agile practices and product management to facilitate product delivery across multiple teams, enhance operational effectiveness, and ensure exceptional customer experiences. This role is a blend of service/product delivery that requires Scrum Master and Program Management experience with a strong understanding of cloud technologies. This an excellent opportunity for someone who “grew up” as hands-on infrastructure/cloud engineer and wants to move to more of a Program/Product Manager role OR someone who has a blend of Program/Product who wants to focus on infrastructure/cloud technologies.
What you will do:
Support the transformation toward a scalable, product-oriented organization by partnering closely with Product Management and Engineering leaders
Facilitate execution and oversight of complex product delivery within HYCiO portfolios, including team and portfolio-level cadences such as; requirements gathering, backlog refinement, release and deployment planning
Remove impediments to delivery success through the proactive management of external dependencies, escalating issues through product management, engineering and leadership channels where necessary
Lead without authority in an environment of ambiguity, helping teams navigate requests where solutions are not readily known
Facilitation of team problem-solving, enabling delivery teams to develop new or unique approaches to ongoing challenges
Establish and maintain delivery frameworks, controls, and standards to streamline product delivery and ensure sustainable adoption
Implement robust tracking and reporting mechanisms, using Jira, Confluence and Github, to ensure comprehensive oversight of execution, effective management of dependencies, and transparency into product delivery progress and accomplishments
Support data-driven decision-making by facilitating capacity allocation, workload balancing, and continuous optimization of delivery processes
Coach, mentor, and lead cross-functional teams (consisting of product management, engineering, architecture, risk and compliance, UDX) in good product management and lean agile delivery practices - fostering a high-performing and collaborative culture
Seek to improve team performance by promoting joint accountability of results and solving productivity issues; including defining and tracking key team performance metrics and reinforcing expected behaviors
Manage and strengthen communication and partnership between stakeholders, providing regular and transparent updates on delivery status, risks, and opportunities
Champion continuous improvement mindset and culture, drive continuous process improvement activities, including retrospectives, and embed best practices to enhance delivery maturity and effectiveness
Encourage teams to actively incorporate customer feedback, ensuring products meet evolving business requirements and deliver exceptional user experiences
Foster innovation and continuous learning, encouraging experimentation and agility across the delivery lifecycle
What do you need to succeed?
Must-have:
Minimum of 4 years of experience as a Scrum Master/Delivery Manager – where agile and project management principles, practices and theory were diligently applied
Minimum of 5 years of experience managing cross-functional teams and navigating complex organizational dynamics within software development and/or project management and/or business (system) analysis. Strong understanding/hands-on experience with cloud and related technologies
Ability to adapt quickly to changing priorities and influence others without authority.
Outcomes-focused mindset
Proficiency in using workflow and collaboration tools and analytics to drive effectiveness (e.g. Jira, Confluence, GitHub, Mural, Tableau)
Excellent problem-solving and communication skills – both verbal and written, including presentation and facilitation skills
Undergraduate degree or equivalent experience
Certified A-CSM, KMP, KCP, PMP or equivalent
Nice-to-have:
Experience establishing delivery governance, frameworks in a product-centric environment.
A strong understanding of technology and/or financial services industry.
Experience establishing and implementing Product Operating Models
Experience working with Cloud (AWS, Azure) technology
What’s in it for you?
We thrive on t
About the Company
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences...
Know more