Job Specifications
About ClearBank
ClearBank is the UK’s first purpose-built clearing bank in over 250 years. We’re transforming the banking infrastructure landscape with a cloud-native platform that enables fintech’s, banks, and regulated institutions to deliver real-time, secure, and scalable financial services.
Role Overview
We are looking for a dynamic and strategic CRM Manager (Salesforce) to lead the development, optimisation, and governance, including day-to-day management of our Salesforce platform across the ClearBank Group. This role will be instrumental in ensuring Salesforce delivers value across multiple business functions, enabling customer engagement, operational efficiency, and data-driven decision-making.
You will be responsible for aligning CRM capabilities with Group-wide priorities, managing a small but high-performing team, and collaborating with senior stakeholders to deliver scalable, compliant, and innovative CRM solutions.
Key Responsibilities
Strategic CRM Leadership
Lead the development and execution of a comprehensive CRM strategy aimed at driving business growth, enhancing customer experience, and achieving targeted revenue outcomes.
Serve as the owner of Salesforce, setting the vision for how CRM enables customer lifecycle management, internal collaboration, and business intelligence.
Act as a trusted advisor to the Executive Committee on CRM-related opportunities and risks.
Enterprise Enablement
Partner with senior leaders across the Group to identify and prioritise CRM initiatives that drive commercial outcomes, operational efficiency and enhance the organization’s competitive position
Ensure Salesforce is embedded into core business processes, from onboarding and servicing to risk management and compliance.
Partner with Compliance, Infosec and Data Security teams to ensure CRM initiatives meet regulatory standards (e.g., FCA, GDPR).
Platform Ownership & Innovation
Oversee the architecture, configuration, and integration of Salesforce with other core enterprise systems.
Drive innovation through automation, AI, and analytics capabilities within the platform.
Ensure platform scalability, security, and compliance with regulatory standards (e.g., GDPR, FCA, DNB).
Governance & Performance
Establish and lead CRM governance forums to manage roadmap prioritisation, data quality, and platform standards.
Define and track KPIs to measure CRM effectiveness, adoption, and ROI across the Group.
Ensure robust change management and training programmes to support user adoption.
Team Leadership
Develop and lead a high-performing CRM team, including Salesforce architects, product managers, and analysts on day-to-day operations, to drive product development, prioritization and product backlog management.
Foster a culture of collaboration, continuous improvement, and customer-centricity.
Experience & Skills
Proven track record of success in a similar role, leading CRM strategy and Salesforce platform management in a regulated industry (preferably banking or fintech).
Strong technical understanding of Salesforce architecture, capabilities and eco system (Apex, Lightning, Service Cloud, Experience Cloud).
Experience with Salesforce deployment tools (e.g., Gearset, Copado) and integrations (e.g., Jitterbit, DocuSign).
Salesforce certifications (Administrator, Advanced Admin, Sales/Service Cloud Consultant) highly desirable.
Excellent leadership, communication, and stakeholder engagement skills.
Strategic thinker with a data-driven mindset and passion for customer-centric innovation
What We Offer In Return
We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
Offices – Work in a way that works for you – whether that’s in the Amsterdam office, at home, or hybrid.
Holiday – 27 days of annual leave per year, plus public holidays.
Work abroad – You have the flexibility to work outside of the Netherlands for up to 30 days in a rolling 12-month period.
Socials – Regular social events open to all.
Holiday swap – Option to swap your bank holidays to any other day of your choice.
Wellbeing – long term disability cover and accident cover.
Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
Pension – We offer generous pension contribution without mandatory employee contribution.
Expense coverage – Mobile phone allowance and travel cost reimbursement.
Family – Enhanced family-friendly leave.
Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future.
A little bit more about us!
ClearBank Is Where You Can Belong
At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy wo