Job Specifications
We are seeking a proactive and detail-oriented Salesforce Administrator to manage the implementation, configuration, and ongoing support of a dedicated Salesforce instance. The ideal candidate will have strong hands-on Salesforce expertise, a knack for solving business problems through thoughtful system design, and the ability to act as a thought partner in evolving the platform over time.
Responsibilities
Serve as administrator for a Salesforce instance, responsible for day-to-day configuration, user support, and platform maintenance
Customize Salesforce objects, fields, reports, dashboards, Salesforce Flow, and page layouts to support business needs
Collaborate with internal stakeholders to gather requirements and translate them into functional Salesforce solutions
Implement improvements that enhance usability, efficiency, and data accuracy across the platform
Maintain data integrity by creating validation rules, implementing data governance processes, and conducting regular audits
Provide user training and support, helping team members adopt best practices and maximize platform value
Monitor system performance, usage, and issues; troubleshoot and resolve technical problems as needed
Stay informed about Salesforce updates and new features, and recommend relevant enhancements for the business
Support reporting and analytics needs by developing and maintaining useful reports and dashboards
Document processes, configurations, and changes to ensure transparency and continuity of operations
Requirements
Experience as a Salesforce Administrator, with knowledge of both Sales & Service Cloud
Strong understanding of Salesforce best practices and platform capabilities
Experience with Salesforce Flow, validation rules, and security and sharing settings
Excellent problem-solving skills and ability to translate business requirements into system solutions
Effective communicator with strong interpersonal skills to collaborate across teams
Self-starter who can manage priorities in a fast-paced environment
Nice to have
Experience in Quality Assurance
Experience supporting B2C sales and account management functions - ideally in iGaming, fintech, or crypto-related businesses
Familiarity with integrations of communications platforms such as SMS, WhatsApp, Telegram, etc
Salesforce Administrator CertificationAdditional Salesforce certifications (Advanced Admin, App Builder, etc.)
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
About the Company
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy. We're committed to accelerating the adoption of cryptocurrency through our vision: Cryptocurrency in Every Wallet(tm)
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