Job Specifications
Order Processing & Customer Service Administrator (Full-time, 3-month fixed term)
Location: Chancery Lane, London (100% onsite preferable, some hybrid working possible by prior arrangement).
Contract: 3-month fixed term
Start date: As soon as possible
Hourly rate: London Living Wage £13.85 per hour
Hours: Full-time, Monday–Friday (5 days/week; 35 hours/week)
Reports to: Operations Director
About Zaytoun
Zaytoun is a UK social enterprise established in 2004 to support the resilience of Palestinian communities through fair trade. 100% of our profits are reinvested into advancing this mission.
Our range includes award-winning olive oil, Medjoul dates, za’atar, grains, and a skin care range. We’re a small, collaborative team who care about Palestine, good food, and justice.
About the role
Zaytoun is looking for an Order Processing and Customer Service Administrator to support our team during our peak season to start as soon as possible. This fixed-term role is ideal for someone organised, proactive, and confident in customer service, order processing and administration.
Order Processing & Customer Service
Enter and check customer orders, ensuring they are processed accurately
Liaise with our warehouse and hauliers on deliveries
Respond to routine customer enquiries by phone and email
General administration
Maintain databases and spreadsheets
Organise mail-outs, parcels, and courier bookings
Provide admin support for events and other projects as needed
This list is indicative, not exhaustive - we’re a small team and everyone helps where needed.
About you:
Experience in customer service, order processing, general administration
Good attention to detail; confident using spreadsheets
Prompt, reliable with a good work ethic
Organised, methodical, process-driven
Excellent communication skills - both verbal and written
Friendly phone manner
Proactive, adaptable, and willing to learn
IT literate (Microsoft Office, Outlook, Excel, data entry - ideally UnLeashed)
Enthusiasm for Palestine, fair trade, and Zaytoun’s mission
How to apply
Please send your CV and a short cover note (why this role, why Zaytoun, and your earliest start date) to jobs@zaytoun.uk with the subject line Order Processing & Customer Service Administrator
We will review applications on a rolling basis and may close the position as soon as we find the right person.
Eligibility: Applicants must be resident in, and have the right to work in, the UK.
Equal opportunities: Zaytoun is an equal opportunities employer. We welcome applications from all backgrounds and experiences.