Job Specifications
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IT Field Services Engineer
Location: Belgium
About The Role
As an IT Field Services Engineer, you will make an impact by ensuring reliable IT services for end-users through on-site and remote technical support. You will be a valued member of the IT Infrastructure team and collaborate closely with network, security, and other IT teams to resolve complex issues and deliver exceptional service.
In This Role, You Will
Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices.
Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service.
Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks.
Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity.
Perform preventive maintenance, apply patches, updates, and security configurations as per company standards.
Work model
This is an onsite position requiring presence at client or Cognizant offices in Belgium.
What You Need To Have To Be Considered
Bachelor’s degree in IT, Computer Science, or equivalent experience.
4–6 years in IT support or field services role.
Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systems.
Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Security.
Experience with ticketing systems (ServiceNow) and remote support tools.
Excellent communication and customer service skills; ability to work independently.
Basic proficiency in French or Dutch.
These will help you stand out
CompTIA A+, Network+, or equivalent certifications.
ITIL Foundation certification (optional but desirable).
What We Offer (Belgium-specific Benefits)
Health insurance and life cover.
Car or mobility budget.
Work-from-home allowance.
32 vacation days.
Pension plan.
Luncheon vouchers and EcoCheques.
Travel insurance and coverage for travel & entertainment costs.
Laptop and mobile phone with subscription.
Contact the Recruiter
Lucia Velasco
Email: Lucia.Velasco@cognizant.com
Phone: +32 493 89 16 33
About the Company
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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