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Proactive.IT Appointments Ltd.
1st/2nd Line Support - Fixed Term Contract

1st/2nd Line Support - Fixed Term Contract

On site

Twickenham, United kingdom

£ 35,000 /year

Full Time

05-12-2025

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Skills

PowerShell Networking Windows Active Directory

Job Specifications

1st/2nd Line Support Analyst - Fixed Term Contract
Our client is looking for an IT Support Analyst for a 12 month Fixed Term Contract to start ASAP.
Hybrid working - 3 days on site
Key skills & experience
• Full ownership of support tickets including assigning and escalating where required
• Handle communications and updates to the business in response to Incidents & Outages
• Build and configuration of laptops (HP) ready for end users
• Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc.
• Manage new starters, leavers and internal transfer requests
• Administer the mobile phones and tablets estate using Intune
• Improve and maintain existing IT processes and system documentation
• To work as directed on any other business projects and tasks required by the business
• Identify trends or periods of high demand whereby the business will require additional support/resource
• Implement desk moves and changes to end-user technology such as monitors, laptops and other peripheral devices
• Good working knowledge of Windows 10/11
• Active Directory
• Good understanding of Microsoft O365 Applications, MS Teams etc.
• Good understanding of networking principles, including VPN's
• Windows 2019 (awareness)
• Powershell (awareness, but not essential)
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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About the Company

Welcome to Proactive.IT Appointments Ltd. With 30+ years of experience, Proactive.IT Appointments are at the forefront of the IT recruitment sector. Established in 1991, we have become the preferred partner for many Blue Chip national, global and Government organisations. Our dynamic team has built an unparalleled knowledge of the marketplace. Technology never stands still, so neither do we. We understand the industry trends and technological developments that matter most to our clients in an ever-changing market place, whi... Know more