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LanceSoft, Inc.
Senior Software Quality Assurance Analyst

Senior Software Quality Assurance Analyst

Hybrid

Toronto, Canada

Senior

Freelance

08-12-2025

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Skills

Communication Leadership ServiceNow Configuration Management Quality Assurance Change Management Problem-solving Agile SDLC Automation Testing

Job Specifications

Senior Software Quality Assurance Analyst (ServiceNow)

Location Address: Hybrid - 44 King Street W 10th Floor, Toronto – 2 days/week (flexible on days to come in)

Subject to change: 3–4 days onsite may be required based on business needs

Contract Duration: ASAP to 03/31/2026 - approx. 3 months

Possibility of extension for 6 months at a time and up until 2 year tenure & possibility of conversion to FTE

Candidate Requirements/Must Have Skills:

1) 4+ years of experience in Quality Assurance, Including both manual and automation testing.

2) 3+ years’ experience working with ServiceNow, with the following ServiceNow modules:

• Incident Management, Problem Management, Change Management, Release Management

• Service Request Management, Service Portal, Knowledge Management

3) Experience with ATF (automation testing framework) tool

4) Agile project experience and SDLC knowledge.

Nice-To-Have Skills:

1) Proven experience in a leadership role within QA or testing teams

2) Experience with these additional Service Now Modules: Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management Database (CMDB), Cloud Discovery and Optimization, Vulnerability Management

3) Familiarity with banking applications and system integration.

4) Certified System Administrator (CSA) certification nice to have

Soft Skills Required:

• Ability to manage multiple stakeholders and conflicting priorities.

• Excellent communication, leadership, and problem-solving skills.

Education:

A degree in computer science, IT Business/Management, or an engineering related discipline (preferred)

Certified System Administrator (CSA) certification nice to have

QA certifications e.g. ISTQB, ITIL nice to have

About the Company

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We... Know more