Job Specifications
As Reception Supervisor at The Cadogan you will join our fantastic Front of House team who look after each other, our amazing property and our guests.
If you are looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include
Lead and Supervise: Oversee and coordinate the activities of the reception team to ensure efficient and effective service delivery in the absence of the Reception Manager and Assistant Reception Manager
Guest Services Excellence: Warmly greet guests, manage check-in/check-out processes, and proactively resolve complaints or concerns to ensure exceptional guest satisfaction
Operational Management: Maintain an organised and presentable reception and lobby area. Ensure strict adherence to hotel policies and procedures
Reservation Management: Assist with comprehensive guest reservation management, including booking, confirmation, and adjustments
Information & Concierge: Provide guests with detailed information about hotel amenities, services, and local attractions, and promptly fulfil inquiries and special requests
Financial Acumen: Accurately process payments, handle cash transactions, and prepare/reconcile daily financial reports with proper documentation
Administrative Support: Execute administrative duties such as updating reservation logs and managing guest lists
Team Development: Train and mentor reception staff, offering guidance and support to foster a high-performing team
Strategic Enhancement: Develop and implement strategies to elevate guest satisfaction, improve service standards, and plan amenities for the year
Inter-Departmental Collaboration: Collaborate effectively with other departments to ensure seamless service and optimal guest satisfaction
Shift Accountability: Perform opening and closing duties, including cash drawer balancing and report generation
About Us
Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather — take a seat and grab a drink, you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional.
The Belmond & LVMH Family
The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
Requirements
What You Bring:
Warm, genuine and approachable character
Excellent team working skills
Great attention to detail
Proven track record within the luxury hospitality industry
Experience in events within 5-star hotel environment
Applicants must have eligibility to work in the UK.
Benefits
What We Offer:
The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Competitive salaries
Complimentary and preferential rates for experiences at our iconic destinations, as well as on-site Guest Experiences
Life assurance
Company sick pay
Increased annual leave entitlement with length of service
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About the Company
Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safaris, Belmond curates incomparable experiences and crafts unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are th...
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