Job Specifications
About The Role
For informal enquiries, please contact Jonathan Fogarty at jonathan.fogarty@warwick.ac.uk
Thank you for your interest in joining us at Warwick Arts Centre. We are on a mission to create a dynamic, relevant, and artistically ambitious and sustainable arts centre and we need more great people to help us achieve our plans.
We believe that the arts are an extraordinary source of wisdom, support, connection, understanding, joy and inspiration for each and every one of us.
We are committed to creating an environment where everyone feels they belong, a place of fairness and equity and to be an organisation that reflects the diversity of its city. If this sounds like somewhere you would like to work, we would like to hear from you.
Together we believe that audiences are at the heart of our vision and this post is pivotal to succeeding in our ambitions.
Role
The box office is Warwick Arts Centre’s ticketing, visitor welcome and reception hub and the team supports the delivery of the visitor experience strategy. The role:
Delivers a pro-active, efficient sales focussed ticketing and reception operation providing accurate and timely information to all visitors
Delivers a visible and warm welcome providing an excellent visitor experience at all times
Supports and assists with CRM maintenance and administration
Proactively collaborates with WAC teams to support delivery of visitor experience / sales / WAC objectives / vision and mission.
About You
This is an exciting opportunity for a candidate with a passion for systems and sales who thrives on helping people. Candidates will be proactive and good problem solvers, keen to support positive change.
This post will sit within the Ticketing & Reception team and report to the Deputy Ticketing & Reception Managers and Ticketing & Reception Manager.
Hours for this role are set on a weekly rota that runs over a rolling 4 week period. The rota covers Monday – Sunday, predominantly afternoon and evening work with mornings also. We operate across 363 days a year so our team do work over holiday periods.
For details on the experience and skills required, please refer to the job description attached as a PDF below.
About The Department
Warwick Arts Centre is the largest multi art form arts centre outside London, presenting events, activities, films and exhibitions to over 200,000 people every year.
We are one of the region’s leading learning, visual arts, cinema and performing arts venues. We work with exceptional artists and creatives from the city, region and globally delivering a programme that reflects our local and global context. As an arts centre on a university campus our ambition is to develop programmes which speak to and reach our audiences on campus, in the city of Coventry and the wider region. Our city is one of the most ethnically diverse and youngest in Europe our goal is to reflect this through our work and the people we employ.
Vision and Values
When We Re-opened Our New Building In 2021 a New Brand Positioning Was Developed With a Focus On Forming a Better Bridge Between Arts And The Community And Also Highlighting The Venue As a Melting Pot Of Different People And Ideas
Purpose
We’re here to share our love for the arts
Belief
We believe the arts are a place we can all meet - a place to share our experiences, a place to find common ground and understanding, a place to connect, to transform and explore new possibilities together.
Promise
Experiences you’ll feel and never forget – be it joy, excitement or sadness and whoever you are, wherever you’re from
More information can be found on our website
Our commitment to equality
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. As part of our commitment to increasing the diversity of staff within the Arts Centre we are particularly keen to encourage applications from people from groups that are
Warwick Arts Centre is a department of the University of Warwick, and the successful candidate will be employed by the University of Warwick.
Global Majority is a collective term that refers to people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or, have been racialised as 'ethnic minorities.'
About The University