Job Specifications
Location: High Wycombe / hybrid working(2 days per week in the office/on patch/attending court & 3 days per week working from home)
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About The Role
We’re looking for an experienced Community Safety Officer to join our dedicated team on a 12-month FTC. This newly created role is central to our anti-social behaviour (ASB) response, managing a varied caseload including the most complex and serious incidents, while providing vital support to customers, colleagues, and external stakeholders.
Operating within a hybrid model, you’ll play a key role in delivering our ASB service, ensuring cases are handled promptly, professionally, and with a strong focus on customer satisfaction.
Key Responsibilities
Manage a caseload of ASB cases, including complex and high-risk incidents
Build strong relationships with customers, colleagues, and external partners to deliver positive community outcomes
Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively
Prepare legal notices, witness statements, and case documentation; represent SettleParadigm in court when required
Deliver a customer-focused ASB service in line with our policies and procedures
Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution
Attend multi-agency meetings and represent SettleParadigm in discussions with local authorities, police, and other key partners
What We’re Looking For
Must Haves
Excellent communication skills with the ability to manage and prioritise a complex ASB caseload
Confidence when dealing with challenging behaviour
Experience preparing case reports and legal documentation
Strong understanding of landlord and tenant law and its application to tenancy and ASB management
Ability to work flexibly and collaboratively with a range of stakeholders
Nice To Haves
Experience within the housing sector, particularly in ASB management
Previous involvement in multi-agency meetings and partnership working
For Added Brilliance
Practical, problem-solving approach to ASB issues
Strong customer focus with a commitment to delivering positive community outcomes
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
Annual salary: £40,661 per annum
25 days holiday, increasing with service, plus Christmas closure and buy options
Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
Family-friendly leave: Enhanced maternity, paternity, and adoption leave
Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
Life cover and income protection
Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
30+ qualified Mental Health First Aiders available to support
Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
Funded training, qualifications & apprenticeships
3 paid volunteering days in the local communities
Peer-recognition rewards platform
Paid professional subscription (one per year)
Working Hours
Hours: 37 hours per week
Monday – Thursday: 09:00 – 17:30
Friday: 09:00 – 17:00
Hybrid working: 2 days in the office, 3 days from home.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please
About the Company
SettleParadigm is a newly formed housing association that’s the result of the merger between Settle Group and Paradigm Housing Group. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. We believe we can do this more effectively as one organisation. Initially known as SettleParadigm, we are the largest housing association operating in the region. We have plans to develop a new name and brand next year.
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