Skills

Communication Go Slack Trello Salesforce HubSpot Monitoring Training Project Management Recruitment

Job Specifications

Role: Senior Relationship Manager

Who are we?

OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally.

The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive.

How will you add value to the OpenPayd journey?

Own and manage a portfolio of Tier 1 and Tier 2 client accounts, ensuring long-term satisfaction and retention
Identify opportunities to upsell and cross-sell relevant products and services to maximise account value
Build and nurture strong, strategic relationships with key stakeholders across client organisations
Serve as the main point of contact for escalations, complex queries, and strategic account direction
Maintaining a portfolio of existing or new corporate customers
Managing the delivery of issues solved by the operations team
Building relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
Establishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPayd
Initiating and participating in account planning sessions with both internal teams and client's key stakeholders
Capturing new customer requirements in order to improve revenue and satisfaction
Monitoring client communication channels and proactively assisting customers
Liaising with other departments where appropriate to deliver end-to-end client success

The ideal candidate will have the following:

Have at least 8 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers, CFD Markets)
Min 10-15 years of client facing experience
Experience working directly with customers from a variety of backgrounds
Excellent relationship management skills
Proficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)
Proficiency in CRMs – Salesforce preferably
A general understanding of Foreign Exchange / Bank Transfer / Fintech industry
A willingness to engage with customers and to go above and beyond to deliver
Ability to drive projects and lead operational efficiency through proposing new solutions
Self-driven & motivated individual
Strong understanding of Salesforce reporting and client management
Excellent communication skills able to handle challenging conversations and communicate persuasively at C-level

Our perks and benefits:

Personal training budget - £3000
Cycle to Work scheme
Discounted gym membership - £80 towards any gym
Corporate discounts via PerkBox
Travel loan
Company Pension plan
Health, Dental & Life Insurance
Friday office breakfasts, office fruits and a full bar & regular team socials
25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social Volunteering
Uncapped commission

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

About the Company

OpenPayd is building the universal financial infrastructure for the digital economy. Our rails-agnostic platform enables any business to move and manage money globally - across fiat and digital assets - through a single, powerful API. We provide embedded accounts, FX, domestic and international payments, Open Banking, and now stablecoin on/off ramps - delivering full interoperability between traditional finance and digital assets. With one of the most comprehensive banking networks in the market, OpenPayd enables real-time m... Know more