Job Specifications
Choose a workplace that empowers your impact.
Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.
We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Don’t just work anywhere — come build tomorrow together with us.
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As the AI Process Engineer, Associate Director, you will play a key role in redefining how AI transforms enterprise operations, moving from isolated use cases to complete, end-to-end process reinvention. Leveraging the power of Lean Six Sigma, AI, automation, and other digital solutions, you will drive efficiencies, improve customer experience, and elevate impact. Reporting to the Director of Process Engineering, Automation, and Business Intelligence, this is an individual contributor contract role within the Process Engineering team.
Key Responsibilities
Identify high impact process improvement and AI opportunities through structured analysis, impact sizing, and alignment with business objectives.
Analyze end-to-end workflows to identify inefficiencies, manual effort, non–value-add activities, and potential technology leverage points for different types of solutions (e.g. AI, automation, etc.)
Assess AI/technology readiness by evaluating workflows for standardization, input structure, variability, and exception handling to determine suitability for AI, automation, and other digital solutions
Design tech/AI ready and optimized processes by standardizing workflows, structuring inputs, reducing variability, and embedding modular logic, ensuring seamless technology integration with appropriate human-in-the-loop controls and governance mechanisms
Define technology support models including tiered support services, escalation paths, SLAs, and support processes to enable prompt user assistance, performance monitoring, change management, and ongoing maintenance
Prompt engineering to design, refine, and optimize AI prompts that drive accurate, relevant, and high-quality outputs. Build prompt libraries, usage guidelines, and enablement frameworks to support consistency across AI-enabled workflows.
Facilitate process improvement workshops with business and technology stakeholders to drive alignment, uncover improvement opportunities, and co-design an improved future state
Train process engineers to identify and assess AI opportunities, assess workflow readiness, embed AI solutions into streamlined processes, and apply prompt engineering best practices
Lead program operations across the process engineering portfolio by tracking project status, surfacing risks, driving rapid delivery, and providing updates to stakeholders
Develop playbooks, frameworks, and standards to support technology enabled process transformations, ensuring execution consistency, quality, and scalability across the team
Champion process excellence best practices to elevate process maturity and performance
Support process engineering intake by triaging new requests, clarifying scope and success criteria, and engaging appropriate delivery partners
Identify and implement internal team improvements that enhance quality, streamline execution, and boost operational efficiency across process engineering initiatives
Independently lead and manage projects from scoping to delivery, ensuring strategic alignment, stakeholder engagement, and timely execution
Create key artifacts including executive and detailed current state process maps, process analysis summaries, and future-state design flows, ensuring each artifact is tailored to its intended audience and purpose
Partner with business and technology teams including Customer Success & Innovation (CSI), AI Strategy, AI Delivery, and other technology delivery teams to collaboratively enable business goals
To Succeed In This Role, You Have
You bring a unique blend of process transformation expertise, AI and automation experience, strategic foresight, and technology enablement. Success in this role requires:
6+ years in leading process transformations leveraging Lean Six Sigma methodologies to eliminate waste, reduce variation, standardize processes, and enable technology
1-2 years of experience leveraging and embedding AI solutions within workflows with a strong understanding of AI and automation capabilities, limitations, governance considerations, and process in
About the Company
Founded in 1962, OMERS is one of Canada's largest defined benefit pension plans, with $138.2 CAD billion in net assets as at Dec 31, 2024. With employees in our offices in Toronto, London, New York, Amsterdam, Luxembourg, Singapore, Sydney and other major cities across North America and Europe, OMERS invests and administers pensions for over half a million active, deferred and retired employees of 1,000 municipalities, school boards, libraries, police and fire departments, and other local agencies in communities across Ontar...
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