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Information Technology Service Management Analyst

Information Technology Service Management Analyst

Hybrid

Waterloo, Canada

Freelance

09-12-2025

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Skills

Communication Jira Monitoring Software Development QA testing Confluence

Job Specifications

Position: ITSM Analyst

Location: Waterloo, ON (Hybrid)

Type: contract

Duration: 1 year

About the Role

We are seeking a detail-oriented ITSM and Application Support Specialist to join our team. This role is critical for monitoring inbound service requests, supporting key corporate applications, and ensuring smooth operational processes across multiple platforms.

Key Responsibilities

Monitor and manage inbound service requests for the following applications:
Ollie, eDocs, Risk Guard, Knowledge Central, Core Share, Englobe, Everbridge, JIRA, Confluence
Act as the primary team representative for twice-weekly Change Advisory Board (CAB) meetings.
Provide primary support for corporate JIRA and Confluence instances.
Serve as ECM Single Point of Contact (SPOC) for QA testing teams.
Contribute to acquisition and divestiture projects, ensuring seamless integration and transition.
Ensure functional details for work assigned to the accelerator team are accurate and complete.

Qualifications

Strong understanding of IT service management and application support.
Experience with JIRA and Confluence administration.
Familiarity with ECM systems and QA processes.
Excellent communication and collaboration skills.
Ability to work in a hybrid environment (3 days onsite in Waterloo).

Seniority Level
Not Applicable
Industry
IT Services and IT Consulting
Software Development
Employment Type
Contract
Job Functions
Engineering
Skills
Jira
IT Service Management
Enterprise Content Management
Confluence

About the Company

Welcome to AspiringIT, where innovation meets talent, and aspirations find their path to realization. Our journey is rooted in a simple yet powerful mission - We Make Technology Accessible. We offer tailored software development, web design, cloud migration, IT training, hardware procurement, and project management for seamless business optimization. As recruitment specialists in IT, Engineering, Finance, and SAP domains, we connect talent with innovation. With global reach and local expertise, we offer versatile solutions f... Know more