Skills

Communication Networking Training

Job Specifications

Systems Administrator II (Weekend Shift)

What This Job Entails

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope

Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects

Your Roles And Responsibilities

Monitor ticket queue and IM channels
Monitor and participate in managing systems and infrastructure
Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.
Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary
Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.
Provide out of business hours support for any scheduled time sensitive upgrades
Provide 24/7 on-call support for critical system’s outages
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills

Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Comfortable with building and managing various servers
Experience with networking management, configurations and changes
Experience with systems and networking troubleshooting to identify the root cause and fixes
Knowledgeable about ticket systems and follow processes
Good communication and writing skills

Preferred Qualifications

Automation and scripting experience

Physical Demand & Work Environment

Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

About the Company

Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Inno... Know more