Job Specifications
Amico is a leading, Canadian-owned and operated construction company specializing in large-scale infrastructure projects. With a strong track record in general contracting, civil engineering and road building, we deliver complex infrastructure solutions that shape the communities of Ontario. Our expertise spans major infrastructure projects, including highways, bridges, and critical public works that require meticulous planning, innovative engineering, and precise execution.
At Amico, we believe in fostering collaboration and empowering our team to tackle ambitious challenges head-on. By leveraging cutting-edge technology and proven project management practices, we consistently deliver high-quality infrastructure projects, regardless of their scale or complexity.
If you're ready to be part of a team that plays a pivotal role in Ontario's most impactful infrastructure developments, while gaining hands-on experience with industry-leading projects, we invite you to join us.
About the Project:
The Eglinton Crosstown West Extension will bring the Eglinton Crosstown LRT another 9.2 kilometres farther west, creating a continuous rapid transit line from the east end of Toronto into Mississauga. The Stations, Rail, and Systems (SRS) package encompasses the design, construction, integration, and commissioning of key project components.
Position Overview:
We are seeking a detail-oriented and highly skilled IT Systems & Deskside Specialist to join our team, supporting the critical TRP project. This hybrid position is responsible for providing comprehensive technical support to end-users (deskside) while actively maintaining, managing, and optimizing the core IT systems and infrastructure. Furthermore, this role will utilize the Microsoft Power Platform to develop Power Apps and automate business processes through workflow creation. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a deep, practical understanding of enterprise IT systems, networking, and end-user hardware. Reporting to the IT Manager, the Specialist contributes significantly to the successful execution and delivery of the IT systems to the TRP project, ensuring high availability and adherence to ITIL standards across all IT services.
Responsibilities:
Technical Support & Troubleshooting:
Provide end-user support for all IT-related issues, including hardware, software, and networking problems.
Diagnose and resolve technical issues in a timely and effective manner, ensuring minimal disruption to business operations.
Offer remote and in-person assistance to users for software installations, system configurations, and troubleshooting.
System Maintenance & Management:
Ensure the ongoing operational health, stability, and efficiency of developed Power Apps and automated workflows (Power Automate). This includes monitoring application performance, troubleshooting connectivity issues, and applying minor updates or hotfixes to deployed solutions.
Monitor the service health dashboard for Microsoft 365 and the Power Platform environment. Quickly identify and escalate service degradation or outages related to the platform to the appropriate internal teams or Microsoft Support.
Ensure all end-user computer systems (laptops and desktops) are properly configured and running necessary updates to maintain a stable, secure, and compliant environment for accessing business applications.
Maintain the operational status and connectivity of key peripheral devices, including printers, scanners, and specialized meeting room audio/visual equipment.
Network Support & Security:
Collaborate closely with dedicated Network Engineering teams to physically install and stage network infrastructure (e.g., routers, switches, wireless access points) at new project offices and construction sites.
Provide hands-on support during the remote configuration of network equipment by the dedicated team, acting as the local technical liaison for testing connectivity, verifying configurations, and resolving physical layer issues.
Monitor network performance from the end-user perspective and troubleshoot connectivity or bandwidth issues affecting end-user devices, escalating complex issues to the appropriate network team.
Ensure endpoint security is maintained through the deployment and verification of corporate antivirus/EDR solutions on all client devices and confirm that all systems comply with security best practices and firewall policies enforced by the network team.
IT Asset Management & Inventory
Manage, deploy and track IT assets, including hardware (desktops, laptops, printers, etc.), software licenses, and network devices.
Ensure that all IT equipment is properly inventoried, monitored, and maintained according to company policies.
Coordinate the procurement, deployment, and retirement of IT assets, ensuring cost-effectiveness and compliance with asset lifecycle management.
Perform regular audits to ensure accurate asset tr