Job Specifications
UK (Remote or Hybrid, it’s up to you!)
£30,000 - £35,000 base pa (dependent on experience)
Our Perks
Monthly Health & Wellness budget, increasing with length of service
Annual Learning and Development budget, increasing with length of service
Flexible working in a choice-first environment - we trust the way you want to work!
Work From Home Allowance
25 Holiday Days + your local bank holidays, plus an extra day for every year of service
Your birthday off
Enhanced Family Leave, Fertility Leave, and Neonatal Leave
Optional Healthcare Plan
Life & income protection (Location dependent)
Employee Assistance Programme
The opportunity to share in the company’s success through options
If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
The Role
Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.
We're now looking for a talented Operations Analyst - Machine Learning to join the team!
What You'll Be Doing
You’ll be assuring the reliability of our product and translating customer requirements into viable solutions. This means you will:
Onboard new clients to the Chattermill platform by analysing large, unstructured data sets and creating robust data taxonomies that form the foundation for our machine learning models
Provide client support by troubleshooting issues that arise in model performance (such as data shifts) that may require alterations to data taxonomies or models
Develop and share best practices for working with data and improving data quality across the organisation
Optimise and implement solutions that help streamline internal processes and drive scalability
Contribute to research and development in collaboration with our Data Science and Product Teams
What You’ll Need
A passion for working with data and uncovering patterns in unstructured information
Experience collaborating with end users as well as both technical and commercial teams
Excellent communication skills and confidence in participating in client-facing calls
A strong eye for detail — you notice the nuances that build client trust
The ability to work independently while managing multiple priorities effectively
Reliability, time management, and organisational skills
Technical curiosity and a keen interest in AI – a love of experimenting to make the most of available technology
The ability to translate complex technical concepts for non technical audiences (and vice versa!)
It Would Be a Bonus If You
Have experience working with Python and SQL
Have experience working with both qualitative and quantitative data, for example from a STEM degree
Our Hiring Process
Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
Get to know your would-be manager – you’ll have a call with Mariana, our Associate Director of MLOps, to learn more about the role and show off your experience.
Show us how you work – you'll complete a short take home assignment
Get to know your would-be team – You'll meet with Mariana and Aji, our Chief Scientist, who you'll be working closely with from the Data Science team
How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.
Our Values
We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
Diversity & Inclusion
We want to enable exceptional experiences for everyone, and to achieve th
About the Company
Chattermill helps companies understand what their customers want with granular customer feedback insights.
Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.
Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and prov...
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