Job Specifications
Employment Type: Full-time Regular
City: Calgary, AB (YYC)
Posting Open Date: 12/29/2025
Posting Close Date: 01/12/2026 (Please note the posting will close at 11:59pm MST)
This position requires in-person collaboration up to 5 days per week. *Please note this arrangement is subject to change with business requirements.*
Why WestJet:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.
Join us, this is where your career story takes off.
Overview Of The Role
The Manager, Security Operations Centre (SOC) is responsible for the overall delivery and development of the SOC product roadmap, ensuring WestJet’s Security Operations Centre operates as a consistent, value-driven, and strategically aligned service.
This role drives service enhancement, operational maturity, and business capability across the SOC. It plays a critical role in protecting WestJet by ensuring strong cybersecurity monitoring, incident detection, response, and threat-hunting capabilities, all aligned to WestJet’s cybersecurity strategy and enterprise priorities.
Key Deliverables / Responsibilities Include
Lead and oversee the 24/7/365 Security Operations Centre, ensuring effective detection, response, and management of cybersecurity incidents
Own and deliver the SOC service roadmap, aligned to cybersecurity strategy and business needs
Build and maintain a continuous service improvement backlog focused on improving security incident detection, response, and threat-hunting capabilities in partnership with Cybersecurity teams
Manage the relationship with a Managed Service Provider (MSP) responsible for day-to-day SOC operations, including:
Understanding operational activities and service offerings
Addressing resourcing challenges and performance issues
Ensuring delivery against defined contractual services, outcomes, and KPIs
Escalating issues as required to protect service integrity
Cultivate strong partnerships with key 24/7 operations teams (Major Incident Management, IT Service Desk, and IT Operations Centre) to enhance service alignment and operational effectiveness
Partner with Enterprise Monitoring to drive integrated observability and ensure SOC workflows are aligned to enterprise monitoring capabilities
Drive business- and cybersecurity-led process improvements through clear reporting and operational metrics, including MTTD and MTTR
Ensure SOC processes and practices align with industry standards and frameworks, including NIST CSF, ISO 27001/27002, PCI-DSS, and ITIL
Develop and deliver Cyber Security Incident Response (CSIRT) training and awareness programs
Ensure alignment between cybersecurity incident response and broader enterprise processes, including Major Incident Management, Disaster Recovery, and Business Continuity
Provide people leadership for 15–24 employees, including coaching, performance management, and team development
Participate in an on-call rotation to support operational incidents and ensure continuity of SOC services
Experience And Qualifications
Bachelor’s degree in a related field or equivalent practical experience
3–6 years of experience in cybersecurity operations, security monitoring, or incident response
Proven experience leading or managing operational security services, ideally in a 24/7 environment
Experience managing third-party or managed service providers
Strong understanding of SOC operations, incident response, and threat-hunting practices
Demonstrated experience working with cybersecurity frameworks and standards (NIST, ISO 27001/27002, PCI-DSS, ITIL)
Required certifications: SAFe, POPM, CISSP, or CISM
Strong leadership, decision-making, and stakeholder management skills in fast-paced, operationally critical environments
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group Of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost a
About the Company
We took to the skies in 1996 with just over 200 employees and three aircraft serving five destinations. Today, the WestJet Group offers scheduled service to 120+ destinations in North America, Central America, the Caribbean, Asia and Europe with 14,000+ WestJetters and nearly 200 aircraft. Our ambitious growth plan will create a stronger and more resilient low-cost airline, while offering affordable travel choices for all Canadians. We are dedicated to reliability, operational excellence, driving economic growth, and making ...
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