Skills

Communication Time Management JavaScript HTML CSS ServiceNow Customer Service Architecture Programming Organization AJAX

Job Specifications

The following requirement is open with our client.

Title : ServiceNow Lead

Location : Seattle, WA (onsite)

Duration : 12+ Months

Rate : $71.96/W2

Relevant Experience (in Yrs.): 10+

Job Description:

8 to 12 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM (not limited to) and Scoped Application solution
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
ServiceNow custom application design and development experience
Past work experience with industry leading providers of ITSM tools

Responsibilities:

Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
Follows up on outstanding development needs and provides timely status reports to the project manager
Advises on options, risk and impacts on business/ITIL processes
Communicates technical problems and solutions to both technical and non-technical audiences.

Skills Overview:

ServiceNow platform implementation, development, support, enhancement
ServiceNow Discovery Configuration, Run Book Automation preferred
Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
Strong customer service and excellent verbal/written communication
Excellent attention to details, ability to multitask, and effective time management skills
Understand full ITSM application lifecycle
ITIL certified desired

Must Have Skills:

ServiceNow
JavaScript, Ajax, HTML, CSS
ITIL Process & Service Management Expertise

About the Company

ASCII Group, LLC is a full service provider of comprehensive IT staffing services designed to fulfill the needs of local, regional and global companies. ASCII provides high-value IT staffing services to a broad range of industries. Our staffing services include providing resources for software development, systems integration, IT management, and infrastructure support, which are designed to resolve high-priority IT staffing issues. We believe in our people - the wisdom of their experience, the creativity of their ideas and t... Know more