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Landmark Global

Sr. Director e-commerce Trade Services

Hybrid

Flemish region, Belgium

Senior

Freelance

30-12-2025

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Skills

Communication Stakeholder Management Negotiation Problem-solving Sales Marketing

Job Specifications

bpost strives to create an inclusive environment with challenging projects and inspiring collaborations. With our colleagues at the heart of our organisation, we believe in careers rather than jobs. As part of the international group bnode, bpost has transitioned from the Belgian postal operator to a regional and digital expert in parcel size logistics. With a focus on social and environmental sustainability, our people are the foundation of everything we do. We foster a culture that supports diversity, inclusion and career growth, ensuring that every team member has the opportunity to thrive and succeedWhat will you do?

The primary objective is to manage the Customs Clearance and Trade Consultancy for all European+ UK and Asian Countries allowing Landmark Global to Customs Clear own freight, as well as manage Customs Brokerage Vendors whom we subcontract to handle Customs Clearances and to extend our broker solutions in this region. This role affects all of our International Freight movements and is critical to seamless flow of shipments in and out of the European Union+UK and Asia. Additionally, it ensures customs clearance into Belgium for the inbound postal flows is done in the most effective way – with good customer experience and continuously reducing the costs.

Main Tasks

Manage Customs Clearance Teams and vendors in the main European, UK and Asian Countries

Customs Clearance: Provide Customs Clearance Services (Import, Export and Transit) in all modes of Transport into Europe, UK and Asia:

Manage the trade service clearance teams in Europe (located in Belgium) & UK
Manage & extend our external brokers in Europe, UK and Asia and further develop solutions which are needed to further grow our business
Grow the revenue and ebit of the trade services team by building solid trade solutions to support the growth of Landmark Global
Further develop & enhanced control measures to reduce risk of customs clearance to ensure in line with business needs
Global expert in postal customs procedures and enhance customer experience and efficiency in these flows
Stay abreast of the customs and tax legislation in the European, UK and Asian countries
Ensure customs compliance in Europe, UK and Asia and inform relevant parties (internal departments plus customers) and align with customs director team in North America to be also aligned on North American legislation impacting EU, UK and Asia clients and build solutions to support these clients
Assist sales on customer visits to present possible solutions, enhancing customer experience and optimizations
Create new customs products in collaboration with Product, Network and Marketing teams based on needs of our clients
Provide specific customs solutions/cervices such as Refunds, Amends and Drawbacks
Assist our Customers with Classification Rulings and other Harmonization Services
Work with Other Government Agencies in Europe, UK and Asia to obtain any required permits or licenses to import regulated products.
Financial responsibility for the correct customs transactions in Europe, UK and Asia

Trade Consulting: Provide Consulting Services for Clients

Assist in looking to set up a Business Entity in the EU and assist them with their Customs Clearances
Assist with Fiscal Representation for Clients monthly VAT Returns in various EU Countries
Provide Customs Consulting Services to Clients to ensure they are importing their products legally and at the lowest cost model possible, among others by assisting with BTI applications with customs

Who are you?

Education

Master degree or equal by experience
Min. of 10 years of relevant experience (Customs Brokerage)
Knowledge & expertise of EU Customs Laws & Legislation is a must (postal/freight knowledge) and specific customs expertise in BE & UK is required
Sales experience -business developer to Stakeholder management with regulatory authorities

Language skills

Fluent in Dutch/French/English

Competences

Expertise in customs clearance procedures (postal/freight)
Strong analytical and problem-solving skills
Excellent communication and negotiation abilities
Managing teams experience in managing larger teams (local and abroad)
Stakeholder management (internal/external
You are customer-oriented & sales skillsets (business developer) to further build our commercial customs solutions
Conceptualizing
Proficient in customs software and Microsoft Office Suite
Business developer: sales competences to build sales
You are a Guide: you define ambitious objectives and give direction
You are a Role model : you are accountable and take initiative
You are a Developer: you develop to improve performance

What do we offer?

Like a Long-awaited Parcel, We Want To Make You Feel Welcome And Valued. Our Offer Includes a Competitive Monthly Salary, That Goes Without Saying. On Top Of That, You Can Count On

Meal vouchers of €8 per working day
Hospitalization-, group- and disability insurances
A phone subscription, including 25GB data
A flexible rem

About the Company

Expand your business internationally with Landmark Global's customized solutions. Our expertise, infrastructure, and operational capabilities manage your parcel shipments, mail delivery, order fulfillment, and returns. With proprietary e-commerce tools such as landed-cost calculation, currency conversion, and local payment options, we enhance your cross-border revenues. Our carrier-neutral, multi-modal transportation network and acclaimed web-based technology platform integrate seamlessly with any existing system. Break down... Know more