Job Specifications
We are looking for a Account Services Manager for our client in the beauty industry to play an important role with both Sales & Operations teams by managing all aspects of order processing for its wholesale customers. This role will have a deep understanding of order management in the lens of processing B2B orders, routing, invoicing, RTVs, and aligning daily with our 3PL/warehouse. The ideal candidate is hard-working, has experience in fast-paced environments, and maintains high standards in order accuracy and timeliness.
This is an in office role 2-3 days per week.
In This Role, You Will
Take full ownership of order management, utilizing Netsuite for both manual and EDI data entry while ensuring accurate allocation for quantity fulllment
Serve as a key liaison between the warehouse and internal teams, ensuring seamless order processing to meet month end requirements
Consolidate order status data from Netsuite and prepare detailed weekly and monthly reports for the Sales & Operations teams
Monitor inventory levels and identify stock shortages, proactively reporting on future fulllment opportunities
Collaborate with the warehouse team to ensure timely pick, pack, routing, and transportation of orders.
Resolve any discrepancies in order processing, pricing, and invoicing to maintain accuracy and customer satisfaction
Oversee the timely transmission of invoices and account statements via email and EDI
Investigate and reconcile any discrepancies in EDI transmissions, invoices, and RTV (Return to Vendor) transactions
Provide supporting documentation to Wholesale customers upon request, including bills of lading, proof of delivery, and invoice copies
Alert the Finance and Sales teams when a customer’s past-due balance requires suspension or credit line reduction
Review, negotiate, and approve or deny customer chargebacks, ensuring that supporting documentation for disputed chargebacks is provided
Process and track gratis, PR, Marketing, and Sampling requests, ensuring proper documentation and timely follow-up
An Ideal Candidate Has
BA/BS degree in Finance or Business
Minimum 2-3 years of experience in EDI order processing, invoicing, and working with a 3PL/warehouse
Experience with NetSuite is required
Experience with management of shipping vendors
Intermediate to advanced Excel skills - able to demonstrate comfort with vlookups, pivot tables, ltered lists, subtotals, if, sum if, etc.
Passion for the Beauty industry; Experience with Sephora is a plus
Ability to streamline functions and passion to learn and grow
Function effectively in a fast-paced environment, managing high priority items in a timely manner
Hourly Rate $30-35
About the Company
Emerging Blue is a brand-focused staffing & recruiting agency representing freelance, part-time, and full-time talent in the fashion, home, and beauty industries. We make meaningful connections between our client's brand and our incredible talent. Our philosophy is to: - Find Incredible Talent - Be Brand Experts - Partner with Internal Teams - Make Hiring Easy The idea for Emerging Blue began in the Sierra Nevada Mountain. It was the start of a new day, endless possibilities, an opportunity to create something new. While ove...
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