Job Specifications
Job Title: Systems Testing / QA Specialist – Senior
Location: Toronto, ON (Hybrid – 2 days onsite per week, flexibility possible)
Client: Public Sector
Duration: 12+ Month Contract (Extension Possible)
Note:
We are seeking a highly skilled Senior Systems Testing / QA Specialist with 7+ years of experience to support the implementation of a Genesys Cloud CX Contact Centre as a Service (CCaaS) solution, including Verint Workforce Management (Enterprise & Essentials) and Verint Quality Management.
The ideal candidate will be hands-on with manual and automated testing, work closely with vendors and internal stakeholders, and play a key role in validating system functionality, integrations, and overall solution quality in a large-scale public sector environment.
Key Skills & Expertise:
7+ years of experience in manual and automated software testing
Strong experience with functional, regression, integration, and UI testing
Hands-on experience with UAT coordination and defect resolution
Familiarity with contact centre technologies (Genesys Cloud CX, Verint WFM, Verint QM – strong asset)
Proficiency with test management and defect tracking tools (JIRA, Azure DevOps, TestRail or equivalent)
Solid understanding of QA methodologies, SDLC, and testing best practices
Experience investigating issues using application logs and test results
Excellent analytical, documentation, and communication skills
Ability to work independently and collaboratively in cross-functional teams
Experience / Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field
7+ years of experience designing, executing, and maintaining test strategies, test plans, and test cases
Proven experience supporting public sector or service-oriented environments (preferred)
Experience working with external vendors and infrastructure teams
Exposure to test automation tools or scripting is considered an asset
Strong organizational skills with a high attention to detail
Ability to manage priorities in a fast-paced project environment
Responsibilities:
Design, execute, and maintain manual and automated test cases based on business and technical requirements
Perform functional, regression, integration, and UI testing across Genesys Cloud CX and Verint platforms
Coordinate and support User Acceptance Testing (UAT) and manage issue resolution
Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners
Lead or coordinate testing activities with project QA resources
Develop and maintain QA documentation including test strategies, matrices, plans, scripts, scenarios, and reports
Investigate testing and production issues, analyze logs, and escalate risks as needed
Log, track, and manage defects using JIRA or Azure DevOps, ensuring timely resolution
Provide regular updates on test progress, defects, risks, and quality metrics
Identify opportunities for process improvement and quality enhancements
If you’re interested in exploring this opportunity or learning more, please share your updated resume at
Afzal.Khan@buzzclan.com
About the Company
Power Your Potential with BuzzClan Since 2013, BuzzClan has run on the vision to empower organizations to reach their full potential through cloud-driven infrastructure and technology solutions. As a leading IT managed services provider and certified partner for industry giants like Oracle, Amazon, Google, Microsoft, and Saviynt, we are reimagining what organizations can achieve. With headquarters in Dallas and offices across the US, Canada, India, and Kenya, our global reach allows us to serve the diverse needs of 100+ publ...
Know more