Job Specifications
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.
Our challenge
We are seeking a Mastercard Integration – Technical Specialist with strong hands-on experience in Mastercard platforms, including Mastercom, to support payment integrations across authorization, clearing, settlement, and dispute workflows. This role will act as a technical advisor and hands-on specialist, working closely with Appian engineering teams and business stakeholders to design, implement, certify, and support Mastercard transaction flows.
The Role
Responsibilities:
Provide hands-on technical support for Mastercard payment integrations, including Mastercom
Guide Appian and integration teams on Mastercard APIs, message formats, and integration patterns
Support the design, development, and troubleshooting of end-to-end Mastercard transaction flows
Assist with Mastercard Mastercom integrations related to:
Disputes and chargebacks
Retrieval requests
Representment and arbitration workflows
Support certification, testing, and defect resolution for Mastercard rails
Troubleshoot production issues and perform root-cause analysis
Collaborate with Appian engineers, CardWorks stakeholders, and Mastercard-facing teams
Ensure adherence to Mastercard rules, security standards, and compliance requirements
Document integration designs, configurations, and operational procedures
Required Skills & Experience
Mastercard & Payments Expertise (Must-Have)
Strong experience integrating with Mastercard platforms, including:
Authorization
Clearing & Settlement
Network APIs
Mastercom (Dispute & Chargeback Management)
Solid understanding of card payment processing flows
Experience supporting issuer and/or processor environments
Technical Skills
API integration experience (REST / SOAP)
Message formats: JSON, XML (ISO exposure is a plus)
Security standards:
OAuth
Certificates
Encryption
Strong troubleshooting and diagnostic skills
Ability to work in a hands-on technical advisory role
Nice to Have
Prior experience working with Appian or other BPM / workflow platforms
Exposure to card dispute lifecycle management
Experience supporting certification and compliance testing
Familiarity with Agile delivery environments
Soft Skills & Competencies
Strong communication skills with technical and non-technical stakeholders
Ability to collaborate across cross-functional teams
Self-driven with strong ownership and accountability
Comfortable working in fast-paced, high-availability payment environments
We offer:
A highly competitive compensation and benefits package.
A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from a
About the Company
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop s...
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