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CBSbutler
Microsoft M365 Copilot SME

Microsoft M365 Copilot SME

On site

Sheffield, United kingdom

£ 570 /day

Freelance

06-01-2026

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Skills

PowerShell Incident Response Microsoft 365 Monitoring

Job Specifications

Microsoft M365 Copilot SME
+ 10 month contract
+ Hybrid working from Sheffield
+ £550 to £570 per day
+ Inside IR35
Key Skills:
+ 3rd/4th Line Support to M365 Copilot
+ Incident response
Job Description:
Provide 3rd/4th Line Operational Support for M365 Copilot across HSBC's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities:
+ Incident & Problem Management:
Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results).
Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
Observability and Monitoring:
Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector
Required Qualifications:
. 5-8+ years in Microsoft 365 support at enterprise scale.
. Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
. Experience working within regulated environments and producing audit-ready artifacts.
Preferred:
. Exposure to large scale Copilot deployments (free/M365) in the financial sector.
. Proficiency with PowerShell and Graph API for troubleshooting and reporting.
. Provide CoPilot knowledge sharing sessions to fellow M365 Application owners

About the Company

CBSbutler is a multi-award winning recruitment firm specialising in technical appointments across global industries. The company has won no less than 20 major business awards over the last decade and notably, ‘Best Engineering’ category in the ‘Recruiter Awards for Excellence’ on 6 separate occasions. The company has been consistently listed in the Recruiter Hot 100, together with Best Companies 3* rating for employee engagement. Moreover, the company ranked #24 in the 2016 Sunday Times ‘Best Small Companies to work for’... Know more