SR2 | Socially Responsible Recruitment | Certified B Corporation™

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SR2 | Socially Responsible Recruitment | Certified B Corporation™
SC Cleared Service Manager

SC Cleared Service Manager

On site

Wiltshire, United kingdom

£ 450 /day

Freelance

06-01-2026

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Skills

Communication DevOps Stakeholder Management Agile

Job Specifications

SC Cleared Service Manager| Public Sector | Contract
Service Management | Live Services | ITIL | Defence | Secure Environments

SR2 is supporting a defence-focused programme delivering and operating critical digital services. We're looking for an experienced Service Manager to take ownership of live service performance, service transition, and continual improvement across a complex, security-constrained environment.

This role will sit at the interface of delivery teams, suppliers, and senior stakeholders, ensuring services are stable, compliant, and fit for purpose as they move into and operate in live.

The Role
You'll be responsible for managing one or more live digital services, overseeing service transition, operational performance, and governance. The role requires strong service management fundamentals, confidence operating in regulated environments, and the ability to work pragmatically with technical and non-technical teams.

Key Responsibilities

Own end-to-end service management for live and transitioning services
Lead service transition activities from delivery into live operation
Ensure services meet agreed SLAs, KPIs, and availability targets
Manage incident, problem, change, and release processes
Act as the primary point of contact for service-related stakeholders
Drive continual service improvement initiatives
Ensure services operate in line with MoD security and compliance requirements
Coordinate with suppliers and internal teams to resolve operational issuesEssential

Proven experience as a Service Manager within large, complex programmes
Strong knowledge of ITIL-aligned service management practices
Experience managing live services in regulated or secure environments
Comfortable working with technical delivery teams and suppliers
Strong stakeholder management and communication skills
Experience owning SLAs, KPIs, and service reporting
Active or previous SC clearanceDesirable

Experience working on MoD or wider defence programmes
Understanding of service transition within Agile or DevOps environments
Exposure to SIAM or multi-supplier models
Familiarity with security accreditation processes (eg JSP, ISO, NCSC)
The Details
Contract role - 6 months
Inside IR35
Rate: £400 - £450
Location: Hybrid/3 days on-site in Wiltshire
If you are an experienced Service Manager with a background in live services and secure public sector environments, please apply for immediate consideration.

About the Company

Built to Make an Impact. We exist to harness the power of recruitment to create meaningful change across the world. Our mission is simple but profound: to connect purpose-driven talent with industries that shape a better future. From driving innovation in Tech for Impact, advancing the global Clean Energy transition, to empowering Central Government Public Services, we are a Global Recruitment Group committed to making an impact and leaving a positive legacy. Why We Exist We believe recruitment should do more than fil... Know more