Job Specifications
We are looking for a ServiceNow Technical Specialist / Administrator on contract for one of our banking clients in Toronto.
Client: Bank
Location: Toronto, 2 days a week onsite
Duration: 6 months
Job Summary
The ServiceNow Administrator / Developer is responsible for the day-to-day administration, configuration, and development of the ServiceNow platform. This role ensures platform stability, data integrity, and automation efficiency while supporting CMDB, Asset Management, and integrated workflows across the organization.
Key Responsibilities
Administer and support daily ServiceNow platform operations, including user accounts, roles, groups, access controls (ACLs), and data policies.
Configure and maintain system properties, email notifications, and inbound email actions to enable automated and reliable communications.
Design, develop, and maintain custom ServiceNow applications and tables using ServiceNow Studio, scoped applications, Script Includes, and UI Actions.
Enhance data quality and governance by enforcing Application Owner accountability and automating record updates through business rules, workflows, and flows.
Manage CMDB integrity by maintaining asset normalization, lifecycle statuses, CI relationships, and reconciliation rules.
Design, implement, and support asset and CI workflows integrated with Procurement and Discovery to ensure accurate inventory tracking and reconciliation.
Collaborate with stakeholders to gather requirements, troubleshoot issues, and deliver scalable ServiceNow solutions.
Monitor platform performance and ensure adherence to ServiceNow best practices and governance standards.
Required Skills & Qualifications
Hands-on experience administering and developing on the ServiceNow platform
Strong understanding of user management, roles, groups, ACLs, and security best practices
Experience with CMDB, Asset Management (ITAM), Discovery, and Procurement integrations
Proficiency in ServiceNow development tools (Script Includes, UI Actions, Business Rules, Flow Designer)
Working knowledge of JavaScript, ServiceNow APIs, and scoped application development
Strong analytical, troubleshooting, and communication skills
Preferred Qualifications
ServiceNow certifications (CSA, CAD, or CIS – CMDB/ITAM preferred)
Experience with data normalization, reconciliation, and CMDB governance
Familiarity with integrations, REST APIs, and automated workflows
About the Company
With Soroc, enterprises are empowered to embrace innovation, streamline operations, and support sustainable growth. As a trusted partner, we offer comprehensive IT management solutions, from deploying devices and modernizing data centers to securing networks, augmenting IT staff, and managing cloud applications. This end-to-end approach ensures seamless integration, enabling organizations to be adaptive and nimble in a rapidly evolving digital landscape.
With a team of over 2,500 technical experts across three continents, So...
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