- Company Name
- Soroc Technology
- Job Title
- ServiceNow Administrator
- Job Description
-
**Job Title:**
ServiceNow Administrator
**Role Summary:**
Responsible for day‑to‑day administration, configuration, and development of the ServiceNow platform to ensure stability, data integrity, and automation efficiency. Focuses on CMDB, Asset Management, and workflow integration across the organization.
**Expectations:**
* Deliver reliable platform operations and maintain security compliance.
* Design and build custom applications, tables, and business logic.
* Drive data quality and governance for CMDB and ITAM.
* Collaborate with stakeholders to capture requirements and troubleshoot issues.
**Key Responsibilities:**
- Administer user accounts, roles, groups, ACLs, and data policies.
- Configure system properties, email notifications, inbound email actions.
- Develop custom applications and tables via Studio, scoped apps, Script Includes, UI Actions.
- Enforce data quality: automate record updates, business rules, workflows, flows.
- Maintain CMDB integrity: asset normalization, lifecycle statuses, CI relationships, reconciliation rules.
- Design and support asset/CI workflows integrated with Procurement and Discovery.
- Monitor platform performance and adhere to best practices and governance.
**Required Skills:**
- Hands‑on ServiceNow administration and development.
- Deep understanding of user management, roles, groups, ACLs, and security.
- Experience with CMDB, IT Asset Management, Discovery, and Procurement integrations.
- Proficiency in Script Includes, UI Actions, Business Rules, Flow Designer.
- Working knowledge of JavaScript, ServiceNow APIs, scoped application development.
- Strong analytical, troubleshooting, and communication abilities.
**Required Education & Certifications:**
- ServiceNow Certified System Administrator (CSA) required.
- Preferred certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS – CMDB/ITAM).
- Relevant degree or equivalent experience in IT/Systems Administration.