1st/2nd Line Service Desk Engineer (Must be ITIL Accredited)

Skills

Job Specifications

1st/2nd Line Service Desk Engineer (Must be ITIL Accredited)
Our client, a successful automotive logistics company, is seeking a 1st/2nd Line Service Desk Engineer to join their IT Service Desk team of 11.
You must be ITIL certified or have at least 1 years' experience working on a service desk following the ITIL framework. Strong knowledge of incident management, patch management, and endpoint management is essential.
This role is primarily office-based, with some onsite support across 16 locations in the Grimsby area. Candidates wishing to apply must have their own form of transport. A full, clean UK driving licence is required. All work-related site visits will be fully expensed.
The 1st/2nd Line Service Desk Analyst will be responsible for providing technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for individuals who are passionate about IT, problem-solving, and delivering exceptional service.
Experience and Technologies:
Microsoft Windows OS, Server OS, Office 365, Hybrid Domain
Epicor (ERP), Solarwinds (Service Desk), Network monitoring (Nagios), SD WAN, Cisco Switches and Routers, TP Link Wireless Networks,
Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies.
Experience with remote desktop tools and IT service management software.
Ability to work independently, manage priorities, and handle high-pressure situations.
Strong documentation skills and attention to detail.
Start Date: Immediate
Location: Grimsby
Salary: Up to £35,000 per annum

About the Company

We created Logic Resourcing as we believe there's a gap in the market for a recruitment agency that's focused on service, not sales. With over 15 years' internal recruitment experience, working for large national brands within the Retail, Sales and Hospitality industries, we've developed an understanding of the priorities, challenges and frustrations faced by Internal Recruiters. The foundation of our business is based on our values, which will be evident in every interaction you have with us. We're not unique, however our e... Know more

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