Skills

Leadership Go Recruitment

Job Specifications

Contract Programme Director (Ecommerce | Logistics)

£850 per day Inside IR35 | 3 days per week | Jan–Aug project | 8-month contract | Reporting to COO | Start ASAP

We are supporting a large, consumer-facing ecommerce juggernaut entering a major operational change programme running January through to August.

Several critical delivery and customer experience initiatives are already underway, and the business needs a senior interim leader who can step in quickly, take control of complex moving parts, and keep delivery on track without disruption to customers or revenue.

“Put simply, this is not a caretaker role, it’s a “get things over the line” assignment”

The brief

You will take ownership of multiple, parallel programmes focused on delivery logistic operations, service models and customer journeys, working closely with senior leadership and cross-functional teams.

This will include:

Leading large-scale changes across delivery and fulfilment operations
Managing transitions between external partners and service providers
Reducing delivery-related customer contacts and friction points
Overseeing required changes to digital journeys linked to delivery and pricing
Owning performance tracking, cost impact and Exec-level reporting
Alongside delivery, you will also be expected to strengthen internal leadership capability, so teams are better set up once the programme concludes.

What success looks like

By the end of the contract, the business will have:

Stabilised delivery performance through periods of operational change
Improved customer experience metrics linked to fulfilment
Implemented new service models and digital flows without revenue impact
Clear medium-term operational roadmaps agreed and underway
Stronger in-house ownership of delivery operations

Who they are looking for:

Senior operations, logistics or programme leaders from ecommerce or high-volume consumer environments
Proven experience leading complex transitions involving multiple external partners
Strong cross-functional leadership across Product, Tech, Ops, Finance and Customer teams
Commercially aware, comfortable balancing cost, risk and customer outcomes
Confident operating at Exec level and influencing senior stakeholders
Able to move fast, make decisions and create clarity in ambiguous situations

What’s next?

As a premier recruitment partner to this brand, we’ve partnered with this team from the ground up, successfully placing talent across every level, from senior leaders to rising stars and everything in between. Working with us means you’ll receive an insider’s view of the company culture and valuable insights that will give you a genuine edge to stand out (even more than you already do, naturally).

Ready to elevate your career? Apply and we’ll be happy to go through the details

About the Company

Here at MRJ We power startups, scaleups and global giants across the UK & Europe with great talent, enabling them to scale their technology & product teams, quickly. Why work with us? Three products. One result. We're more than just your average agency. What matters to you, matters to us and we tailor our solutions to fit with your hiring needs. Our Talent Partners live and breathe your brand, creating a genuine partnership with you. We replace the "us" and "them" divisions of traditional recruitment with a single, un... Know more