Job Specifications
Digital Change and Implementation Manager
Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
We're looking for a Digital Change and Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You'll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you'll manage priorities, coach others, and help shape strategies for iterative releases.
DWP. Digital with Purpose.
We are looking for a Digital Change and Implementation Manager to join our community of tech experts in DWP Digital.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
Leadership & Priority Setting - Demonstrates ability to understand and own roles, responsibilities, and business priorities. Communicates priorities, objectives, and expectations in a clear, motivating, and enthusiastic manner to maximise team performance.
Innovation & Inclusive Culture - Encourages and recognises innovative ideas from a diverse range of colleagues and stakeholders. Creates an environment where individuals feel safe to challenge, take initiative, and know their contributions are valued.
Strategic Communication & Stakeholder Engagement - Crafts communications that keep senior stakeholders and executive teams engaged and supportive of major changes. Explains complex issues in a clear and accessible way, using varied communication methods to meet individual needs and build trust.
Sensitive Messaging & Impartiality - Delivers difficult messages with clarity and sensitivity, remaining persuasive when required. Maintains impartiality in discussions and respects diverse interests and opinions.
Change Communication Planning & Delivery - Experienced in creating and executing communication plans for large-scale IT changes. Identifies and applies the most effective delivery methods, measures outcomes, and adapts when approaches do not work. Promotes a culture of experimentation, resilience, and continuous improvement.
You and your role
We're looking for a Digital Change and Implementation Manager to help deliver successful business implementation of digital services across DWP. In this role, you'll work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well-planned, aligned with sprint delivery, and meet operational needs. You'll play a key role in driving collaboration across organisational boundaries and embedding agile ways of working.
You'll lead adaptive deployment planning, manage priorities and conflicts, and ensure changes are delivered at pace without compromising quality. You'll support the development of strategies for MVP releases and iterative enhancements, working closely with service teams to realise benefits identified in business cases. You'll also take ownership of your own learning and development, coaching and mentoring others in best practice for change and implementation.
This role sits within the DWP Place team, an internal platform powered by ServiceNow. Knowledge of ServiceNow IT Service Management, HR Service Delivery, and Security models is preferred.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you.
Hybrid Working:We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £46,547
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.
Holidays:A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
Flexible working including flexible hours and flex-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Professional development, coaching, mentoring and career progression opportunities.
And we have an award-winning environment and culture:
DWP have been recognised as 2024 Diversity Employer of the Year at the Computi
About the Company
The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers.
DWP is responsible for
• understanding and dealing with the causes of poverty rather than its symptoms
• encouraging people to work and making work pay
• encouraging disabled people and those with ill health to work and be independent
• pr...
Know more