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Henderson Scott
Service Desk Analyst - SC Cleared

Service Desk Analyst - SC Cleared

On site

East kilbride, United kingdom

£ 300 /day

Freelance

09-01-2026

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Skills

Windows

Job Specifications

Candidates MUST have active SC Clearances to apply for this role.
Government client require a Service Desk Analyst to join on an initial 6 month contract (extension highly likely).
1st Line Support duties across windows and iOS environment. 5 days on-site in East Kilbride
Responsibilities
Troubleshoot technical issues reported to Service Desk using available Knowledge Articles
Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
Assist with maintenance and contribution of articles to the Service Desk Knowledge Base
Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle.
If you have active SC level Security Clearance, apply now for immediate consideration.

About the Company

Henderson Scott is a leading professional recruitment partner offering expertise across Accounting & Finance, Legal, Real Estate & Construction, and Technology & Data. We go beyond traditional recruitment, setting a new standard by blending expert consulting with a personalized approach. Our specialists are the go-to professionals in their fields, leveraging deep market knowledge to find the highest calibre of talent proactively. A proactive approach, combined with our global reach and tailored strategies, ensures we deliv... Know more