Job Specifications
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. Implementations are a critical part of Cedar’s client lifecycle – the process by which prospects become live clients, and contracted ARR becomes actualized ARR – and can be divided into four major implementation phases:
Sell: advising the client during the late stages of a Cedar sale on the overall structure of a Cedar implementation and key design decisions, guided by Cedar best practices
Solution: architecting a client-tailored implementation plan that surfaces key decisions and risks early on to ensure a smooth process and timely product go-live
Ship: flawlessly executing on the implementation plan in partnership with client leaders, client operators, and Cedar’s Client Growth team, leveraging our playbooks and best practices to get the product live in a smooth and timely manner
Scale: monitoring the overall stability of Cedar’s product performance after product go-live, resolving support requests, and thoughtfully transitioning the client to steady state
We are seeking an Implementation Director to lead our largest, most strategic implementations within the third stage (Ship) of each client’s Cedar implementation journey. In this role, you will leverage your deep healthcare implementation experience and advanced executive communication, consensus-building, and risk mitigation skills to independently deliver high-quality, complex technical implementations. Internally, you will serve as a strategic thought partner with Delivery team leadership and go-to-market teams on playbook strategy and implementation asset development, investing deeply in optimizing our processes, coaching others and scaling our team. This is an individual contributor role and will report into one of Cedar’s Delivery Group Leads.
Responsibilities
Accountable for the overall success of Cedar implementation for Cedar’s large, strategic clients
Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, quality delivery; able to execute independently with limited direction and oversight
Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals
Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for others
Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals
Build exceptional partnerships with Cedar Solution Design Leads, Client Growth Leads, Implementation Managers, Solution Architects, and Solution Engineers to execute Cedar’s most complex implementations
Coach and mentor Cedar Implementation Managers to manage additional complexity, leading by example through our most ambiguous and challenging situations
Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team
Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar’s platform and delivery approach
Exemplify Cedar’s values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity
Required Skills & Experience
Experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare technology implementations
Experience working with large hospital systems and/or payers required; Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise required
Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders
Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
Strong analytical skill
About the Company
Cedar is the leading financial experience platform for healthcare providers who prioritize patients. Cedar delivers healthcare's top patient financial experience platform for modern revenue cycle teams. Starting with consumer-grade technology, we offer the only platform that integrates a patient's billing and benefits information in one simple payment experience. Our platform is a must-have for finance leaders to increase patient payments while boosting patient loyalty.
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