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Harvey Nash
IT Support Engineer

IT Support Engineer

On site

East kilbride, United kingdom

£ 300 /day

Freelance

12-01-2026

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Skills

Communication DevOps Problem-solving Customer Service Agile

Job Specifications

IT Support Engineer
East Kilbride (Onsite 5 days p/w)
Up to 300 p/d (Inside)
SC required on entry; DV to be obtained within six months.
Join a growing government service organisation delivering high-quality, customer-focused 1st line IT support. You'll manage Service Requests and Incidents, troubleshoot technical issues, and escalate to specialist teams when needed. The role suits someone with strong communication skills, a problem-solving mindset, and a commitment to great customer service.
Responsibilities
Resolve technical issues using Knowledge Articles
Manage Incidents and Requests to agreed service levels
Contribute to the Knowledge Base
Identify opportunities for service improvement
Keep users updated throughout the process
Essential Skills
Excellent communication and customer service
Ability to manage workload and escalate appropriately
Broad understanding of IT concepts
Service Desk or Helpdesk experience
ITIL Foundation
Knowledge of AGILE/DevOps
Experience with enterprise reporting tools
Please send your CV for consideration.

About the Company

We’re Harvey Nash, and we build amazing technology and digital teams. From senior appointments through to recruitment and project solutions, we are experts in the tech sector. Established in 1988, we have helped over half the world’s leading companies recruit, retain, source and manage the highly skilled tech talent they need to succeed in an increasingly competitive, global and technology driven world. With over 3.300 staff in more than 49 offices across Europe, Asia-Pacific and the U.S and Canada, we have built a rep... Know more