Skills

ServiceNow

Job Specifications

Job Description - Roles and Responsibilities

Mission description

CSDM Implementation Consultant in ServiceNow

We are seeking an experienced consultant to provide support and technical expertise in the implementation of the Common Service Data Model (CSDM v5.0) on the ServiceNow platform.
The consultant will be responsible for guiding and advising our teams through the Foundation, Crawl, Walk, Run, and Fly phases of the implementation.

Responsibilities:

Technical Support: Providing technical expertise to design, configure and deploy CSDM in ServiceNow.
Analyse and evaluate current IT service management processes.
Design and implement CSDM-based solutions to improve the efficiency and quality of services;
Implementation Validation: Develop and execute use cases to validate the model implementation.
Continuous Improvement: Propose improvements to optimise the use of the CSDM.
Supporting the implementation and stabilisation of the CMDB (standard with the CSDM model), links between Assets & CIs, and reference tables in ServiceNow
Knowledge of the different methods for implementing Service Mapping in ServiceNow
Analyse and implement the definition & management of "Lifecycle management" in the CMDB & in the concepts related to the CSDM.
Advanced knowledge of the ServiceNow platform and its various modules, as well as the links between them.
Good knowledge of the implementation of operational & strategic processes in servicenow (based on the CSDM model).
Good knowledge of ITSM processes in ServiceNow
High-level knowledge of NIS 2 regulations
Knowledge of portfolio management in ServiceNow is a plus

Soft skills :

Ability to operate and work in a complex environment (from a technical and organizational perspective);
ability to communicate effectively with both operational and strategically oriented teams.

About the Company

OneSource is a pan European based recruitment, employment agency founded in response to the market demands for more flexible, cost-effective, tailored recruitment solutions. It aims at providing high-quality services to provide the best outcomes in the recruitment and employment of personnel from a diverse set of business sectors. In today's highly competitive and ever-changing IT market, hiring the right candidate can make the difference between success and failure of any mission-critical project. We can navigate you throu... Know more