Job Specifications
As a Service Manager for Hybrid Cloud Storage, you will:
Service Management: Oversee the planning, delivery, and management of hybrid cloud storage services, ensuring that all customer requirements and service level agreements (SLAs) are met
Hybrid Cloud Strategy: Develop and implement strategies for integrating on-premises and cloud-based storage solutions to provide a seamless hybrid cloud environment
Customer Liaison: Act as the primary point of contact for internal and external customers, ensuring a high level of customer satisfaction and service reliability
Performance Monitoring: Continuously monitor the performance, availability, and security of hybrid cloud storage systems, identifying opportunities for optimization
Service Optimization: Lead efforts to improve service performance, efficiency, and scalability of hybrid cloud storage solutions, proactively addressing issues before they impact customers
Incident & Problem Management: Manage and resolve incidents, service disruptions, and problems related to hybrid cloud storage systems, ensuring timely communication with stakeholders
Collaboration with Technical Teams: Work closely with cloud architects, infrastructure engineers, and security teams to ensure that hybrid cloud storage services are designed, implemented, and maintained according to industry best practices
Documentation & Reporting: Ensure comprehensive documentation of service configurations, incidents, changes, and improvements. Provide regular performance reports and service reviews to senior management
Compliance & Security: Ensure that hybrid cloud storage services comply with industry regulations, security standards, and company policies
Cost Management: Monitor and manage the costs associated with hybrid cloud storage services, optimizing resource utilization to balance performance and cost-efficiency
Requirements
Education: Bachelor's or Master's Degree in Information Technology, Computer Science, or related field
Experience:
5+ years of experience in managing cloud storage solutions, hybrid cloud environments, or IT infrastructure services
Strong experience with cloud storage platforms such as AWS, Azure, or Google Cloud
Proven track record of managing large-scale hybrid cloud storage implementations or migrations
Skills & Certifications:
Experience with cloud service management platforms (e.g., AWS Storage Gateway, Azure Storage, Google Cloud Storage)
ITIL Foundation or Service Management certification preferred
Familiarity with data security and compliance standards in cloud environments (e.g., GDPR, HIPAA)
Strong project management skills with experience in Agile or Scrum methodologies
Excellent communication skills and ability to work across teams and with senior stakeholders
Certifications in cloud computing or cloud storage technologies are a plus (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert)
About the Company
COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services. CGS provides a broad range of ICT Services focusing on: Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services. OTE Group: OTE Group is the largest technology provider in Greece. It is one of the top thre...
Know more