Job Specifications
An experienced SAP Transition Lead to handover of a multi-module SAP landscape into Business-as-Usual (BAU).The role will cover SuccessFactors (SF), SAP S/4HANA Finance, SAP Ariba, and SAP Cloud ALM (CALM), ensuring a controlled transition from project/delivery mode to stable, scalable operational support.The focus is on delivery of a defined support model, knowledge transfer, governance, SLAs, and early-life support (hypercare) to minimize business disruption and accelerate steady-state operations.
Key responsibilities:
Define and implement the BAU operating model for SF, S/4HANA Finance, Ariba, and SAP Cloud ALM, aligned to enterprise ITSM and business needs.
Create and maintain a detailed transition plan and timeline covering cutover, hyper care, and knowledge transfer milestones.
Design runbooks, operational playbooks, support procedures, escalation matrices, and SLA definitions for each solution area.
Lead end-to-end knowledge transfer activities: documentation handover, shadowing, workshops, and competency validation for BAU teams and external service providers.
Coordinate with project teams, integrators, infrastructure, security, and application support to ensure production readiness (interfaces, jobs, batch schedules, authorizations, transports).
Implement and configure SAP Cloud ALM to support monitoring, alerting, business process observation, test management, and deployment tracking during hypercare and ongoing BAU.
Manage hyper care and stabilization phase: organize rosters, troubleshoot critical incidents, prioritize fixes and migrations to permanent fixes, and ensure smooth SLA achievement.
Establish governance forums for ongoing issue tracking, release cadence, change control, and continuous improvement.
Ensure test coverage, cutover rehearsals, and data reconciliation activities are completed prior to go-live.
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