Job Specifications
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Sr. Manager of Payments and Fraud will help establish a Payments and Fraud function to drive strategies, optimize approval rates and payment fees. The Sr. Manager will implement robust monitoring and reporting to track metrics, rates, performance and provide regular updates to cross-functional teams. This role reports into the Sr. Director, Retail Accounting, Payments and Fraud.
The successful individual will leverage their proficiency in Payments and Fraud to...
Manage relationships with payment providers and stay current on industry trends
Be responsible for ownership and compliance of merchant payment agreements
Strong understanding of card network rules and regulations
Maximize revenue and optimize payment fees
Manage fraud risk across various areas through an ideal combination of strategies, data, infrastructure, people and processes
Partner with fraud provider to continue to strengthen machine learning and our suite of automated controls
Ensure no gaps in data integration; increase real time monitoring and alerting on anomalous behavior, create stronger feedback loops
Dashboards / reporting and analytics (KPIs) including tracking optimizations / savings over time
Cross functional collaboration – Marketing, IT, Customer Service, Cyber Security, Product, Retail Accounting and FP&A
Additional projects and ad hoc work as necessary
The accomplished individual will possess...
Strong written and verbal communication and interpersonal skills
Excellent team player who works extremely well in a collaborative environment
Detail-oriented, highly analytical, and strong project management skills
Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities with a positive attitude
Strong understanding of regulatory compliance related to payments and fraud prevention
Proficiency in using fraud detection tools, analytics, and data-driven decision-making
BA/BS required, MBA a plus
5+ years of payments and fraud experience
A strong understanding of the Retail payment and fraud space
Ability to take initiative and own projects to completion
Ability to create performance indicators and analyses to drive decisions
Excellent communication and presentation skills to articulate strategies to senior audiences and influence business outcomes
Strong pc skills, including Microsoft Excel and PowerPoint
An outstanding professional will have...
Certified Payments Professional and/or Certified Fraud Examiner or equivalent credential a plus
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and
About the Company
Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work and expand the bounds of possibility. Learn about our iconic brands: tapestry.com/our-brands We've grown by finding people dedicated to the dream all over the world. We hold ourselves to high standards in every material and process, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections--of beau...
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