Job Specifications
Job Title: Cloud Engineer
Location: Augusta University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 291864
About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University-
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.
Job Summary
The Cloud Engineer serves in a senior level Information Technology role. This person is responsible for maintaining the operational status of Office 365 along with other virtualization and infrastructure components. This candidate will work closely with other members of the Hosting Services team. The duties of this position are to provide Office 365 support along with email archiving/DLP. The candidate will be required to work both independently and collaboratively to address incidents, problems, provide access management, and contribute to infrastructure enhancement projects. Candidate is required to have strong analysis and decision-making skills with the ability to participate in briefings, participate in technical cross-functional meetings, strong commitment to process, and understanding of change and configuration management principles. The ideal candidate should have a demonstrated knowledge and experience in maintaining Office365 and all its components. The candidate should be able to be a leading contributor on large projects, be a self-starter, and able to work and operate in a collaborative environment. The Cloud Engineer will be in near constant communication with other engineering staff, project managers, and other project or operational stakeholders. This staff member will carry-out her/his duties by adhering to the highest standards of ethical and moral conduct, acting in the best interest of the organization, and fully supporting the mission, vision, and values of Augusta University.
Responsibilities
The duties include, but are not limited to:
TECHNICAL SUPPORT: Provide technical support and troubleshoot problems, and perform scripting/programming to ensure stable and efficient operation of Office 365 solutions to include maintaining user authentication solutions either in the cloud (Azure) or on-premises (Active Directory). Provide technical support and troubleshoot problems with Box.
OFFICE 365 SOLUTIONS & MORE: Responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of Office 365 solutions (Exchange, Teams, SharePoint, OneDrive, Active Directory, Directory Sync) as well as Box.
AUTOMATION: Propose and implement automation enhancements and process improvement efforts.
SUPPORT: Lead initiatives, oversee work results, provide t