Job Specifications
Job Title: Desktop Support Technician
Location: Onsite / Multiple Office Locations (Travel up to 150 miles)
Employment Type: [Contract]
Experience: 3–5 Years
Role Overview
The Desktop Support Technician will provide end-to-end hardware and software support to employees and new hires. This role requires strong technical expertise, excellent customer service skills, and the ability to adapt quickly in a fast-paced environment. The position involves onsite and remote support, inventory and asset management, vendor coordination, and regular travel between office locations.
Key Responsibilities
End User & Technical Support
Image, configure, and install software on Windows and Apple laptops/desktops (including iMacs)
Provide remote and walk-up support to end users
Troubleshoot post-deployment issues across Windows, macOS, and mobile devices
Deliver Executive (VIP) Support with a high level of professionalism
Identify and resolve hardware and software application conflicts
Open, track, manage, and close service requests and incidents
Hardware, Asset & Depot Operations
Perform hardware refresh, break-fix, and replacement activities
Handle warranty and out-of-warranty repairs and replacements
Manage disposal, redeployment, asset reclaim, and depot services
Responsible for asset tagging and updating asset management systems
Ensure hardware assignments are accurately recorded and maintained
Manage spare parts inventory and depot operations
Coordinate shipping and logistics for IT equipment
Printers, AV & Infrastructure Support
Install, configure, and troubleshoot networked printers
Provide Audio/Video support, including conference room health checks
Support basic network troubleshooting (TCP/IP, Ethernet, Windows Networking)
Data & Vendor Coordination
Coordinate data backup and data recovery activities
Work with external suppliers and vendors for onsite dispatch and repairs
Ensure all resolutions comply with company standards and policies
Reporting & Administration
Provide weekly reports on physical inventory counts
Track and report weekly inflow/outflow of hardware assets
Assist with administrative tasks as required
Collaborate with cross-functional teams to onboard new hires efficiently
Requirements & Qualifications
Technical Skills
3–5 years of IT support experience, including technical training
Strong knowledge of Windows and macOS platforms, including laptops and desktops
Hands-on experience with Windows 10 OS imaging
Familiarity with Microsoft Office suite
Experience supporting networked printers (queues, servers, maintenance)
Basic understanding of network concepts (TCP/IP, Ethernet, Windows Networking)
Tools & Applications
Experience with PC-based word processing, email, and presentation tools
Working knowledge of spreadsheet software (formulas, calculations, multi-sheet functions)
Soft Skills
Outstanding customer service and interpersonal skills
Excellent organizational and prioritization abilities
Strong oral and written communication skills
Ability to work independently and in a team environment
High learning aptitude and adaptability
Additional Requirements
Experience in a call center or help desk environment preferred
MCP and/or CompTIA A+ certification preferred
Willingness to work extended hours or modified schedules when required
Ability to lift up to 50 pounds
Valid driver’s license and own vehicle (mileage reimbursed per policy)
About the Company
Enterprise Solutions, Inc. is a technology-intensive services company. We develop and deliver software and engineering solutions to our partners; we work relentlessly to keep our clients happy, and we measure our business success with the trust we earn from them.
Enterprise Solutions offers implementation services for VMS, MSP, ERP, cloud, analytics and digital transformation. We are a certified Minority Business Enterprise (MBE).
We have extensive experience in end-to-end software development using a wide array of techno...
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