Job Specifications
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
Who are we looking for?
We’re looking for a brilliant Data & Analytics Client Delivery Lead to help clients fully leverage Kraken data and transform their data team and capabilities. You should bring extensive experience doing analytics on a strong, modern data team (e.g., data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar); a love of working with clients; and a passion for driving the clean energy transition – energy sector experience is a plus!
The role
You’ll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation. You’ll train them on Kraken data and support them in building critical reporting & insightful analytics, sometimes getting hands-on with query writing or demo analytics.
You’ll also leverage your experience leading strong analytics teams to advise senior client data leadership on how to build a high-performing, business-centric data organization and leverage data as a strategic asset to unlock ambitious business and clean energy goals.
We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Data & Analytics Client Delivery Lead that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or up-skilling both clients and colleagues.
You will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals.
We're looking for a high mid or low senior for this position, to support an existing small team.
What you’ll do:
Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through hands-on query writing, working sessions, and trainings
Advise clients, including senior leadership, on topics like how to develop a high-performing data organization, how to build a modern tech stack, and how to pursue a data strategy and priorities that drive their core business objectives
Strategically define and prioritize client data needs to influence the data product roadmap, ensuring product understands the core, shared client needs and that solutions achieve clients’ desired business outcomes
Partner with engineering to deliver new data features and requirements aligned to client use cases
Train Kraken’s broader client delivery team on how to help their respective business domains ask effective data questions and leverage data directly to drive business impact
What you’ll need to have / be:
Degree qualified equivalent, with strong client delivery and/or product ownership experience
Several years of experience as a data analytics, business intelligence, or related field -- analytics manager, lead data analyst, analytics or data consultant or similar
Strong familiarity with modern data practices and tools
Strong facility with SQL and modern BI toolsFamiliar with agile product development practices and experience collaborating with engineering
Excellent communications, collaboration and presentation skills
Strong influencing skills and ability to challenge traditional ways of thinking
Patience – our clients are undergoing huge transformations that take time and require our understanding
Experience in the energy sector is a plus
Why you'll love it here:
Great medical, dental, and vision insurance options including FSAs
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need
401(k) plan with employer match
Parental leave. Biological, adoptive and foster parents are all eligi
About the Company
Improve customer satisfaction, increase product innovation, generate new revenue streams, and make significant operational savings. All with the only proven end-to-end, AI-powered operating system for energy utilities. Now expanded to support water, and telco.
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