Job Specifications
End User Support Engineer - Google Workspace
Leading Public Sector Consultancy | Central London
We're looking for an experienced End User Support Engineer with strong Google Workspace expertise to support employees across a modern workplace environment. You'll provide high-quality technical support across devices, applications, and cloud services, ensuring a seamless user experience.
Salary: £45,000-£50,000 + bonus + benefits
Clearance: SC cleared (or willing to undergo clearance)
Location: Central London (Onsite Tues-Thurs, Remote Mon & Fri)
Hours: 08:30-17:30Key Responsibilities
Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Meet, Calendar).
Troubleshoot user, device, application, and connectivity issues (Mac 70%/PC 30%).
Manage users, groups, policies, and security via Google Admin Console.
Support onboarding/offboarding, training, and user best practices.
Log, track, and resolve incidents using ITSM tools, escalating where required.
Support hardware, peripherals, AV conferencing (Logitech, Yealink), and MDM.
Diagnose network issues (LAN, Wi-Fi, VPN, printers, shared drives).
Maintain documentation, KB articles, and operational processes.
Support SSO, identity management, and cloud-based platforms (PaaS/IaaS).
Required Skills & Experience
Proven experience supporting Google Workspace in a corporate environment.
Strong knowledge of Google Admin Console, security, and user management.
Google Workspace Administrator (Associate) - preferred/required.
Experience with Slack (Salesforce Certified) and Airtable administration.
Familiarity with ITIL processes and ticketing systems (eg Jira, JumpCloud).
Strong customer service, communication, and problem-solving skills.
Nice to Have
Scripting experience (Google Apps Script, PowerShell, or Python).
Microsoft 365 administration experience.
*Rates depend on experience and client requirements
About the Company
We're a leading global recruitment agency, specializing in digital talent and our mission is to create futures to make your life easier. Recruitment is the process of seeking out the best person for a job and the best job for a person. At Salt, not only do we strive for the best today, but to create the best future for all in an ever-changing digital world.
We see digital recruitment as working with businesses and candidates through digital disruption, innovation, transformation, and business change.
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