Job Specifications
Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.
Applicants must reside in the state of Nevada to be considered for this role.
Do you like talking to people? Are you warm, empathetic, and enjoy helping others? Do you also have strong sales experience to successfully navigate through sensitive conversations?
As the industry leaders, we proudly offer an exceptional patient experience and seek dynamic team members who are committed to working toward that same standard. Sono Bello is currently hiring Patient Ambassadors! We are looking for the best of the best, and will extend competitive compensation, benefits, and a bonus program with opportunities for growth and development.
We specialize in micro-laser assisted liposuction and total body transformation – it is all we do! Our surgeons are highly trained in micro-laser technology and perform thousands of body contouring procedures every year. Although there are many different providers for liposuction, none offer the same combination of expertise, innovation, dependability, and affordability as Sono Bello.
Patient Ambassadors are responsible for creating the first impression in the patient journey and setting the stage by scheduling a free consultation via phone, sms, live chat and email. Although our primary role is to schedule consultations at our conveniently located consult centers and fully accredited surgical centers across the United States; we also work directly with center team members, clinicians, and surgeons to support our existing patients. This is including, but not limited to: sending patient requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with clinicians or an On-Call Surgeon. All while adhering to our Quality Assurance requirements!
You must be a self-starter and a highly motivated professional. Please prepare to share your work experience, where you have demonstrated your ability to meet and exceed targets. Although you work in cooperation with an amazing team of Patient Ambassadors, this position is remote and will ultimately rely on your individual performance.
We are grateful for the opportunity to welcome new Patient Ambassadors to join the industry leaders! Moreover, we are committed to helping our patients live their lives beautifully and intend to offer the same opportunities for our team members.
Benefits
Full time hours only
Consistent schedule with a variety of shift options
3-4 weeks of paid training
Base pay of $16.00-$18.00/HR + monthly bonuses
Medical, dental, and vision insurance coverage
401K investing program
Paid holidays
Paid time off
Remote work environment
Career coaching toward professional growth and development
Core Responsibilities
Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently.
Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon.
Accurately capture and enter patient information with detailed notes within our CRM systems
Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
Own the first impression of the patient journey
Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
Collaborate with Leadership, Training and QA to stay updated on new services and policies
Important Attributes
Enjoy speaking with and helping patients
Be confident with technology
Must have sales experience or strong communication skills to navigate sensitive conversations
Be a self-starter, motivated and driven to advance your skill set while meeting and exceeding targets
Thrive in a remote, work from home setting
Highly reliable and able to maintain exemplary attendance
Additional Qualifications (required)
Customer service: 1 year
Sales with a quota or objective: 1 year
You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis. PAC Team Members will earn a weekend hourly pay differential on Saturday and Sundays.
You must have the ability to establish a private workspace with a lockable door for your home workstation; your PC equipment will be provided for you. Due to patient privacy, other people, friends, and family members are not permitted
About the Company
In just over a decade, Sono Bello(r) has grown into an industry leader with 100+ locations spanning across the United States. Our growth is made possible by an amazing team of board-certified surgeons that are now over 185 strong, as well as our entire team of dedicated Sono Bello(r) employees.
With our eyes to the future, we look forward to opening even more locations in the coming years. We also look forward to further advances in the tools and techniques of our craft, so we can always provide our customers with the most ...
Know more