Job Specifications
Boudoir Manager - Covent Garden FTC
Full-time position, FTC until June 2026
About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About Your Role{{{{:}}}}
The Boudoir Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving occupancy, eventing and service performance through maximum planning and execution. Building a strategy to drive the overall business within the Boudoir to gain maximum occupancy. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations within the Boudoir.
As a Boudoir Manager, you will{{{{:}}}}
Drive financial results in the Boudoir to meet and exceed targets and key performance indicators
Working with the Business Manager to build an overall strategy to drive occupancy, eventing and service sales to ensure the total business comes into forecast
Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance
Lead by example to promote exceptional customer service and creating a customer experience
Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities
Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary
Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success
Be creatively focused, bringing new ideas and industry leading event concept to the forefront of events at Charlotte Tilbury
Manage direct customer communications in collaboration with the Boudoir Co-ordinator
Ensuring all key calendar moments are pre-planned and communicated with the Business Manager
Utilizing the risk and opportunities document to ensure we are always maximising trade
Managing the appointment diary to ensure we are at full occupancy and meeting both service and eventing targets
Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
About you{{{{:}}}}
Retail management experience
A genuine passion for the beauty industry
Commercial acumen
People management experience
Strategic planning experience
Event planning experience
Why join us?
We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals
You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate
Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain ‘money can't buy' discounts on anything from gym memberships to cinema tickets
Other fabulous benefits such as life assurance, birthdays off work, team sale
About the Company
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked abou...
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