Skills

Communication Go ServiceNow Monitoring Stakeholder Management Problem-solving Research Attention to detail Analytical Skills Agile

Job Specifications

Hi,

Hope you are doing Great!!!

This is Sumanth Kumar from Tekgence,

Please Go through the Following Job Description and share your resume

Role –Lab IT Operations Specialist

Location – San Diego CA (Onsite)

Duration – Contract Role

Job Description :

Primary Responsibilities

Active maintenance of all laboratory systems to constantly improve the security and overall stability of the global laboratory environment

Pro-active support of all business needs in the labs to design, implement and maintain innovative technologies Strong reporting of all requests, incidents and problems using ServiceNow ticketing

Support the customers to provide optimum solutions for data handling (e.g. Data Archiving) considering regulatory compliance and data security and integrity

Installation and maintenance of laboratory specific PCs, periphery, network connections, and communication devices

Support and maintain System Imaging, System Monitoring and Firewall Management

Fulfill service ownership responsibilities within assigned service towers

Actively support the implementation of the RLS service structure

Contribute to the creation and maintenance of the required service components / documentation

Monitoring the performance of our services and continuously improve the corresponding processes

Maintaining continuous inventories for hardware, software and network

Builds up and maintains strong relationship with Customers, Business Partners and Service Units as well as the global RLS ( Regional Lab Support ) team

Actively supports the management of Informatics Operations, Technical Operations and Laboratory Informatics Systems & Support in pRED Operations

Key Competencies

Excellent communication skills for interacting with stakeholders, business representatives, and scientific users

Ability to act as an interface between S&R Informatics and the business, representing business needs and voice of the customer

Comprehensive understanding of business and technology in the science and >research domain

Up-to-date knowledge of industry standards in cloud computing, storage and networks

Strong understanding of ITSM best practices and the Agile framework

Knowledge of laboratory systems, including PCs, peripherals and network connections

Problem-solving skills for innovative IT solutions

Commitment to service ownership and continuous improvement

Organisational skills for maintaining hardware, (software, and network inventories) Application management

Capacity to act as a trusted partner, stewarding S&R vision and Roche values

Ability to manage multiple projects and priorities simultaneously

Strong analytical skills and attention to detail

Qualifications

Degree in Computer Science, Information Technology, or a related field (M.Sc. desired)

Experience in laboratory IT systems maintenance and support

Proven track record in stakeholder management

Familiarity with ServiceNow.

Relevant industry certifications (e.g., ITILv3, CompTIA Network+, SAFe Agile) are a plus

Experience with regulatory compliance in a laboratory environment

Knowledge of data privacy and security best practices

Thanks & Best Regards

Sumanth Kumar | Sr Technical Recruiter | Tekgence Inc.

Mail : sumanth@tekgence.com

About the Company

We accelerate business transformation by solving complex technology, business and talent challenges. A digital transformation Partner and Global consulting firm transforming clients business, operating and technology models for the digital era. Strong experience to support the industry providing change management and business process improvement services with a specialist knowledge in Procurement, Supply Chain and Logistics. Know more

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