Skills

Time Management Conflict Resolution Problem-solving Customer Service Networking Attention to detail Linux Windows Recruitment Active Directory TCP/IP

Job Specifications

Our client, a global medical technology company, is looking for a Service Desk Analyst to join their team in Auburn, MA! This is a 6-month initial contract and is onsite so local candidates are required.

The Service Desk Analyst will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.

Contract Duration: 6 Months

Required Skills & Experience

1 to 3 years of experience in an IT support role.
1 to 3 years Call Center experience.
High School Diploma or equivalency.
In depth knowledge of Windows operating system (Win10, Win11, Windows Services).
Familiarity with other operating system macOS / Linux beneficial.
Experience with remote desktop tools and remote support software
Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
Proficient in using Active Directory tools and manage users accounts, groups, permissions.
Remote tool Support.

Desired Skills & Experience

A+ certification a plus.
Effective Communicator.
Time Management and prioritizing multiple initiatives at once.
Customer Service focused.
Problem-Solving Skills.
Able to adapt in a fast-paced environment.
Strong time management skills.
Able to function well in team environment.
Attention to Detail.
Professional.
Able to meet with management to give presentation on recommendations.
Able to navigate through conflict resolution.
Positive attitude, enthusiastic about technology.
Continuous learning and pushing the team with new concepts.

What You Will Be Doing

Central point of contact for handling internal business partners technical support issues.
Responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.
Assist the business with Deskside and Phone Support for IT incidents and requests.

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k)
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

About the Company

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software... Know more