Skills

Problem Solving Networking Architecture

Job Specifications

Service Design and Introduction Lead/Specialist Remote UK

The purpose of this role is to provide Service Design and Transition expertise for BAU projects across a telecommunications business.

Job Description

Service Design authority

Ensuring Architecture, Design and Transition outputs are effectively scoped, planned and delivered on time.

Drive service design governance across complex solutionsDevelop and maintain end-to-end process and policies, operational interfaces, workflow models

Own the engagement with Managed Services OSS functions, ensuring adherence to standardised configurations and frameworks

Lead design workshops with 3rd party suppliers, documenting and testing operational interfaces and working practices in order to meet contract obligations

Create and own Service Design Packages that can be effectively implemented and transferred to operationsAssess customer requirements, ensuring service design compliance

Evaluate customer contracts, identifying risks and financial exposure and provide mitigation strategies either through service design augmentation, or contract amendmentsIdentify non-standard OSS requirements and engage relevant functions/teams to prioritise implementation

Attend senior management-level meetings to obtain business requirements, offer solutions, and impress best-practice capabilities.

Establish regular communications with team and stakeholders, develop and present professional materials.

Acting as the key interface for the Service Design into the operational environment for consistent, predictable and smooth transition of services into the live operation in accordance with agreed acceptance criteria requirements

Qualifications

Bachelor's degree Telecommunication Engineering, Business Information Systems or 8 years industry experience or equivalent.

ITIL v3 or V4 foundation certification, or TOGAF experience desired

Proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and executive project stakeholders

Experience in Public Safety technologies eg Tetra or P25 would be advantageous

Understanding of cellular networks architectures and functionality would be beneficial

Solid foundation in networking concepts, eg routing, switching, IP addressing, and Internet routing protocols is beneficial

PMP certification beneficial

Must possess a strong desire for high customer satisfactionStrong analytical and problem solving skills

Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks in parallel
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

About the Company

Smartsourcing is a global outsourcing company redefining how businesses scale through people-first solutions. With a growing international presence, Smartsourcing partners with clients across a wide range of industries including advertising, SaaS, real estate, logistics, publishing, finance, creatives, contact solutions, healthcare, education, e-commerce, legal services, hospitality, and construction. Smartsourcing has been on a mission to change lives by creating meaningful careers and delivering measurable value to clients... Know more