Skills

Communication Leadership ServiceNow Change Management Customer Service Architecture

Job Specifications

Job Title: ServiceNow CSM Solution Architect

Location: Remote

Employment Type: 6-Month Contract

Alldus is hiring on behalf of an Elite ServiceNow Partner for an experienced ServiceNow Solution Architect with deep expertise in Customer Service Management. This is a strategic opportunity to lead large-scale CSM transformation initiatives, designing end-to-end solutions that enhance customer and field service experiences across the United States.

Responsibilities:

Lead the overall architecture and design of ServiceNow CSM solutions aligned with business objectives.
Collaborate with business stakeholders to assess current customer service operations and define future-state workflows.
Translate business requirements into scalable, secure, and high-performing CSM architecture.
Provide technical leadership to developers and business process consultants throughout project delivery.
Oversee integrations between ServiceNow and external systems to ensure seamless data flow.
Establish governance and best practices for ServiceNow CSM configurations, data models, and performance optimization.
Support change management and platform adoption across enterprise teams.

Requirements:

5+ years of hands-on ServiceNow experience, with at least 3+ years focused on CSM.
Proven experience as a Solution Architect or Technical Lead on enterprise-level ServiceNow CSM implementations.
Strong understanding of customer service workflows, case management, and field service operations.
Experience designing and integrating ServiceNow with third-party applications and data sources.
Excellent communication and stakeholder engagement skills.
ServiceNow certifications in CSM or related modules, including CIS-CSM certification (required).
ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus.

Eligibility: Must be a U.S. citizen or Green Card holder. No third parties.

About the Company

Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation. We serve our clients by effectively understanding their professional needs. We meet these needs by providing them qualified professionals with a unique combination of skills, experience and expertise in AI, Machine Learning, Data Science & ServiceNow. Our business focuses on two core areas. Artificial Intelligence The Alldus team has unrivalled insight into the AI market which allow... Know more