Job Specifications
Chatbot Technical Analyst
100% Remote (This role can sit anywhere in US - BUT MUST work PST hours)
Pay up to $42/hr. (No PTO and No Paid Holidays)
2+ Month W2 Contract (No C2C/No Student Sponsorship/No Visa Sponsorship)
The ideal candidate is a detail-oriented, collaborative professional who can bridge business needs and technical execution, working closely with engineers, stakeholders, and external users to deliver high-quality solutions.
Project Scope:
Seeking a Technology Analyst to support and enhance chatbot and translator applications, as well as assisting with the transition to an out-of-the-box solution. Responsibilities include maintaining the product lifecycle—writing user stories, requirements, defining acceptance criteria, testing, coordinating releases, handling customer support tickets, managing sprints, collaborating with developers and technical teams, and supporting chatbot and translator SMEs in their operations. Will also keep up to date on emerging technologies like large language models (LLMs) and generative AI (GenAI) is also important to help guide future improvements.
Minimum Job-Specific Skills/Qualifications Required (in order of relative importance):
Experience in multiple medium to large complex projects
Past experience with chatbots, conversational AI, translation, and speech-to-text (STT) technologies
Experience in working with product development team.
Experienced with providing clear goals, responsibilities, and providing measurable performance and feedback.
Experience in technical projects, including conflict resolution, issue escalations, status reporting and resource management.
Experience working on multiple simultaneous IT programs/projects throughout the entire life cycle from idea, design, development, testing, deployment and support.
Experienced with agile methodologies.
Proven track record in delivery of on-time, on-budget projects with a high degree of user satisfaction and quality.
User Research and Analysis
Perform user research, customer research, user interviews, quantitative and qualitative analysis, feedback gathering
Conduct surveys, and workshops to gather feedback
Identify user pain points, identify automation opportunities, optimize process to save time and cost
Test business processes and recommend improvements
Requirements analysis and documentation:
Collaborate with project/program manager on roadmap planning and prioritization
Convert user research and roadmap features into smaller user stories
Analytical capabilities and the ability to breakdown complex ideas into manageable pieces.
Document business requirements, functional and non-functional requirements, acceptance criteria's
Write clear and well-structured business requirements/documents
Prepare wireframes and design mock-ups
Maintain prioritized backlog, define epics, write user stories, translate business needs to actionable requirements, and define acceptance criteria, test cases.
Communicate and validate requirements with relevant stakeholders
Work with technical team to explain requirements and determine the level of efforts
Technical Skills
Ability to convert business requirements into a technical design and implementation plan.
Experience in web-based applications with the principles of full life cycle systems design, development, and deployment.
Ability to lead the discussions with technical and non-technical staff.
Technical writing experience.
Test
Develop test plans, test cases and test scripts for both fail and pass scenarios
Test the app to ensure developed solutions meet business needs and requirements.
Release
Work with the project/program manager for release plan
Prepare for the app for release, document user guide, release notes
Training and Support
Engage with the customers and users to train them with new features
Provide app support to courts users. Resolve/Escalate issues, provide user administration, and answer any questions from users.
Assist SMEs with managing content
Data Analysis
Perform data discovery, analysis and modeling
Create reports, dashboards and visualizations using Power BI and Excel
Develop and maintain reporting tool
Documentation
Create and maintain user guides/manuals, demo videos, and other project artifacts.
Collaboration and Communication
Collaborate with program/project manager on roadmap planning and prioritization
Experienced at establishing and maintaining effective working relationships with various stakeholders like - business, engineering, project manager, managers, architect, developer, data, legal, UI/UX, and other teams to deliver cutting-edge technologies.
Effectively communicating your insights and plans to cross-functional team members and management.
Proven track record of managing complex relationships among customers and stakeholders on projects which has significant executive oversight.
Excellent written, verbal communication and presentation skills, with both technical and non-technical audiences, including cre
About the Company
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world's leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of s...
Know more